Assistant Director, Campus Tours & Events (Administrator I), Outreach and Student Recruitment

About the role

The Assistant Director of Campus Tours & Events reports directly to the Director of Outreach & Student Recruitment. This position oversees daily operations, planning, and coordination for the Campus Tours & Visitor Services unit within the Office of Outreach & Student Recruitment. Key responsibilities include setting goals, prioritizing workflows, managing tour types, leading the Coyote Ambassador program, developing training models, supervising staff and student employees, resolving operational issues, and representing CSUSB at regional, state, and national conferences.

Responsibilities

• Partner with the Director to set goals, priorities, workflows, and oversee daily Visitor Center and Campus Tour operations.
• Manage planning and execution of all tour types, using data and feedback to improve operations and strategy.
• Lead the Coyote Ambassador program, including hiring, training, scheduling, and performance management.
• Develop training and staffing models to ensure high-quality tours and support events.
• Supervise staff and student employees, providing coaching, evaluation, and leadership development.
• Resolve operational and visitor issues, escalating when needed.
• Oversee personnel actions in alignment with CSU policies.
• Drive teamwork, service excellence, and continuous improvement.
• Collaborate on operations and programming based on budget and enrollment needs.
• Lead design, implementation, and evaluation of campus visitation and outreach programs supporting recruitment and access for diverse students.
• Oversee culturally responsive tours aligned with DEI goals.
• Lead bilingual tours and ensure culturally appropriate, high-quality Spanish-language experiences.
• Develop inclusive tours for underrepresented populations in collaboration with campus partners.
• Oversee college-specific tours and coordinate with academic departments.
• Manage visitor services and tours; assess and enhance programs to support regional recruitment goals for the Palm Desert and San Bernardino Campus.
• Represent CSUSB and the Office of Outreach and Student Recruitment at regional, state, and national conferences.
• Stay current on best practices in recruitment, visitor services, and higher education outreach.
• Promote professional growth opportunities for staff and student employees within the unit.

Requirements

• Bachelor's degree and/or the equivalent training with at least 2 years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs plus four years related experience in a leadership role supervising a team.
• Thorough knowledge of and ability to apply extensive expertise to complex programs and/or specialties, including pertinent laws and regulations.
• Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management.
• Expertise in survey techniques, operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
• Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions.
• Ability to work with representatives from public and private entities and handle potentially sensitive situations.
• Demonstrated consultative skills in working with internal and external constituent groups.
• Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus.

Qualifications

• Bachelor's degree and/or the equivalent training and at least 2 years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs plus four years related experience in a leadership role supervising a team.
• Master’s degree and/or the equivalent training and 3 years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs plus four years related experience in a leadership role supervising a team.

Skills

• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Experience with event planning and coordination.
• Knowledge of recruitment strategies and best practices.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and decision-making abilities.

Benefits

Compensation and benefits include medical, dental, and vision plans, participation in CalPERS, sick and vacation time, and 15 paid holidays a year. Eligible employees also have access to the fee waiver education program.

Pay

$4,135 - $6,320 per month

Schedule

Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Position Information

This is a full-time management (MPP) position. MPP employees serve at the will of the campus President and do not receive permanent status. This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30) days from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations.