Assistant Director, Campus Tours & Events (Administrator I), Outreach and Student Recruitment

About the role

The Assistant Director of Campus Tours & Events reports directly to the Director of Outreach & Student Recruitment. This position oversees daily operations, planning, and coordination for the Campus Tours & Visitor Services unit within the Office of Outreach & Student Recruitment. Key responsibilities include setting goals, managing operations, supervising staff, and leading culturally responsive recruitment initiatives.

Responsibilities

• Partner with the Director to set goals, priorities, workflows, and oversee daily Visitor Center and Campus Tour operations.

• Manage planning and execution of all tour types, using data and feedback to improve operations and strategy.

• Lead the Coyote Ambassador program, including hiring, training, scheduling, and performance management.

• Develop training and staffing models to ensure high-quality tours and support events.

• Supervise staff and student employees, providing coaching, evaluation, and leadership development.

• Resolve operational and visitor issues, escalating when needed.

• Oversee personnel actions in alignment with CSU policies.

• Drive teamwork, service excellence, and continuous improvement.

• Collaborate on operations and programming based on budget and enrollment needs.

• Lead design, implementation, and evaluation of campus visitation and outreach programs supporting recruitment and access for diverse students.

• Oversee culturally responsive tours aligned with DEI goals.

• Lead bilingual tours and ensure culturally appropriate, high-quality Spanish-language experiences.

• Develop inclusive tours for underrepresented populations in collaboration with campus partners.

• Oversee college-specific tours and coordinate with academic departments.

• Manage visitor services and tours; assess and enhance programs to support regional recruitment goals for the Palm Desert and San Bernardino Campus.

• Represent CSUSB and the Office of Outreach and Student Recruitment at regional, state, and national conferences.

• Stay current on best practices in recruitment, visitor services, and higher education outreach.

• Promote professional growth opportunities for staff and student employees within the unit.

Requirements

• Bachelor's degree and/or the equivalent training with at least 2 years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs plus four years related experience in a leadership role supervising a team.
• Thorough knowledge of and ability to apply extensive expertise to complex programs and/or specialties, including pertinent laws and regulations.
• Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management.
• Expertise in survey techniques, operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
• Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions.
• Ability to work with representatives from public and private entities and handle potentially sensitive situations.
• Demonstrated consultative skills in working with internal and external constituent groups.
• Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus.

Qualifications

• Bachelor's degree and/or the equivalent training and at least 2 years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs plus four years related experience in a leadership role supervising a team.
• Master’s degree and/or the equivalent training and 3 years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs plus four years related experience in a leadership role supervising a team.
• Preferred qualifications include a Master’s degree, bilingual abilities, and ability to converse in Spanish.

Skills

• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Experience with event planning and management.
• Knowledge of DEI principles and practices.

Benefits

The salary offered will take into account internal equity and experience among other factors. Anticipated hiring range: $4,135 - $6,320 per month. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.