Director of Recruitment Events and Campus Visitations

About the role

The Director of Recruitment Events & Visitation is responsible for planning, executing, and evaluating prospective and accepted student events for the Office of Undergraduate and Graduate Admissions.

Responsibilities

• Organize, coordinate, manage, and execute a wide variety of on-campus and virtual UG and Graduate admission events, including Open Houses, Accepted Student Days, Major Specific Open Houses, Daily Information Sessions and Campus Tours, Charger Days, and other specialized visits.
• Serve as primary liaison with faculty, deans, food services, facilities management, external vendors, and student ambassadors to coordinate and effectively implement these events.
• Manage and facilitate execution of logistics for all events, including facility reservations, room reservations, contract negotiations, menu selection, A/V service, and facility set-ups.
• Manage allocated budgets for individual events and programs to insure financially efficient use of funding while providing the highest quality experience for all prospective students and families.
• Maintain detailed project plans, timelines, and budgets for all on-campus recruiting events.
• Provide administrative support as needed, including but not limited to coordinating and scheduling meetings with current students, faculty, and staff, contacting and confirming speakers and alumni, and assisting in the delegation of duties to appropriate staff and offices.
• Engage in recruiting, training, supervising, and scheduling student tour guides for all campus-based programming.
• Oversee the organization and execution of group and VIP tours.
• Maintain working knowledge of the admissions process, athletics, financial aid, residential life, student affairs, student success, and other university operations.
• Collaborate with the heads of undergraduate and graduate admissions, and marketing to develop and produce high-quality invitations, web pages dedicated to specific events, online registration forms, and supporting materials.
• Manage CRM-related tasks, including event management tools, QR code usage for event check-in, and ensure a high functioning event communication plan for prospective and accepted students and families.
• Develop an evaluation/assessment plan and follow-up action plan for all campus events.
• Prepare reports to show the impact of campus visitation programs, focusing on yield and quality service components.
• Occasionally conduct information sessions for prospective students and families when needed.
• Cover conflicts for college fairs and high school visits when necessary.

Requirements

• A bachelor’s degree (master’s preferred)
• At least 5-7 years of progressively responsible experience in a university or college admissions office or with proven event planning experience.
• Experience with Slate products, specifically CRM and events tool is preferred.
• Proven ability to motivate staff, achieve goals, and sustain a commitment to personalized customer service during periods of high-volume activity.
• Proven management/supervisory experience with the ability to lead a team in a changing environment and support leadership efforts to achieve university objectives.
• Advanced communication skills- both oral and written; organizational and interpersonal skills including the ability to work effectively in teams both as a leader and a team member.
• Willingness to incorporate new initiatives into campus events.
• A proactive customer service approach.
• Demonstrated ability to meet deadlines, willingness to travel, work nights and weekends.
• Ability to interact with prospective students and their families in small to large presentation environments both on and off campus.
• Knowledge of social media outlets such as X, Snapchat, Instagram, and Facebook are a plus.
• Valid driver’s license.
• Ability to stand for long periods of time and lift 20 lbs.