ASSISTANT DEPUTY COMMISSIONER, MANAGEMENT ANALYSIS, QUALITY & DATA

About the role

The Assistant Deputy Commissioner is responsible for the overall administration and management of all areas within Management Analysis, Quality & Data (MAQD) and ensuring, through control measures and frequent status meetings, that each area follows policies and procedures set forth by the program.

Responsibilities

• Set the program and management goals and objectives of the Management, Analysis, Quality and Data (MAQD) Division.
• Directs the activities of approximately 65 staff engaged in maintaining the integrity of the data in the child support management system, locating noncustodial parents, data reporting and analysis, and systems administration.
• Ensure agency and division goals and objectives are communicated to staff.
• Act as a senior leadership agent for effectuating the development and amendment of policies, multi-year plans and improvement strategies to ensure that the Division's goals are aligned with OCSS goals and the overall goals of the Agency.
• Responsible for the execution of the primary functions of MAQD, including monitoring the performance and effectiveness of the NYC child support program and overseeing major improvement initiatives.
• Responsible for the ongoing strategic planning and support of projects that relate to changes in policy for the child support program.
• Manage the execution of MAQD functions, including data collection and analysis for the NYC Child Support Program, the development of statistical reports, trend analysis, strategic planning, program management, planning and implementation support, and systems administration.
• Identify best practices for locating noncustodial parents. Create policy around criteria for address verification, including access to search tools and databases and procedures for proper validation.
• Oversee the maintenance of more than 33 OCSS applications and the development of more than 100 ad-hoc reports annually.
• Oversee Systems Administration, including the design and development of computer applications as well as network infrastructure and hardware.
• Based on analysis of program data and existing procedures, identify new data matches, partnerships and changes in policies and procedures to assist the program in identifying anomalies in the system that could indicate systemic or operational problems requiring a change in policy and procedures and prioritizing resources for vulnerable populations.
• Use knowledge about new software releases for the Statewide Child Support System (ASSETS) to guarantee that changes are not adversely impacting or affecting agency operations.
• Interpret agency and governmental policy and regulations, identify training needs, and analyze statistical data and work products to ensure quality control and compliance with current policies and procedures.
• Makes recommendations to OCSS leadership for changes in policy around critical issues based on data analysis and has a prominent decision-making role in ensuring that dedicated critical services, specialized initiatives and outreach efforts to encourage program engagement and compliance are focused in these areas.

  Requirements

  Applicants must be permanent in the Administrative Staff Analyst Civil Service Title and be permanent in a comparable title eligible for 6.1.9 Title Change.

  Qualifications

  The ideal candidate will have a Bachelor’s degree in a related field and at least 5 years of progressively responsible experience in child support administration, data analysis, or a related field. Experience with ASSETS and other child support systems is preferred.

  Skills

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and projects simultaneously.
  • Proficiency in Microsoft Office Suite, particularly Excel and Access.
  • Experience with data analysis and reporting tools.
  • Knowledge of child support laws and regulations.
  • Ability to interpret and apply policy and regulatory requirements.
  • Experience with project management and strategic planning.
  • Ability to work independently and make decisions based on data analysis.
  • Strong attention to detail and organizational skills.
  • Ability to work effectively in a team environment.
  • Experience with systems administration and network infrastructure.
  • Ability to prioritize and manage resources for vulnerable populations.
  • Experience with child support data and analysis.
  • Ability to develop and implement policies and procedures.
  • Experience with software releases and system maintenance.
  • Ability to communicate effectively with stakeholders and senior leadership.
  • Experience with child support data and analysis.
  • Ability to develop and implement policies and procedures.
  • Experience with software releases and system maintenance.
  • Ability to communicate effectively with stakeholders and senior leadership.
  • Experience with child support data and analysis.
  • Ability to develop and implement policies and procedures.
  • Experience with software releases and system maintenance.
  • Ability to communicate effectively with stakeholders and senior leadership.

    Benefits

    Competitive salary, comprehensive benefits package, professional development opportunities, and a supportive work environment.

    Pay

    Salary range: $85,000 - $100,000 depending on experience and qualifications.

    Schedule

    Full-time position with flexible working hours to accommodate the needs of the job and the employee.