Assistant Department Manager (Tile)
About the role
This position trains and develops Product Sales Specialists and ensures customers receive exceptional customer service and product information.
Responsibilities
- Act and work in a manner consistent with company's core values
- Demonstrate safe lifting practices and understand company’s retail philosophy
- Provide direction to Product Sales Specialists for high-quality customer service
- Complete certification courses and demonstrate knowledge of merchandise and installation
- Communicate standard operating procedures to all associates
- Drive industrial truck proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist merchandise processing to the showroom floor
- Validate product placement and pricing
- Greet and assist customers with product questions and selections
- Process refunds and exchanges according to guidelines
- Present 'how-to' classes to customers
- Follow cash, check, and credit card acceptance procedures
- Stock and tag merchandise displays
Requirements
- High School Diploma or GED
- One year of customer service/sales experience, or equivalent combination of education and experience
- Excellent verbal and written communication skills
- Ability to multi-task and work in a fast-paced environment
Qualifications
- Thorough understanding and compliance with safe lifting practices and company policies
- Strong interpersonal and customer service skills
- Knowledge of retail principles and operations
- Physical ability to lift and move items as needed
Skills
- Customer service
- Product knowledge
- Training and development
- Inventory management
- Merchandising
- Communication
- Time management
Benefits
- Bonus opportunities and career advancement
- 401(k) with company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Medical, dental, vision, life, and other insurance plans
- Paid vacation and sick time
- Paid holidays
- Paid volunteer time off
Pay
Compensation details are subject to change and will be communicated to candidates during the interview process.
Schedule
Monday - Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Pickup Hours: Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.