Assistant Department Manager (Stone)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and understand company's retail philosophy
• Provide direction to Product Sales Specialists for high-quality customer service
• Complete certification courses and demonstrate knowledge of merchandise and installation
• Communicate standard operating procedures and inventory needs to management
• Direct and assist in processing merchandise to the showroom floor
• Validate product placement and pricing
• Greet and assist customers with product questions and selections
• Process refunds and exchanges
• Present 'how-to' classes to customers
• Follow cash, check, and credit card acceptance procedures
• Stock and tag merchandise displays
• Communicate with management about inventory needs
• Answer the telephone according to guidelines
• Perform industrial truck (forklift) proficiency testing and certification

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or equivalent combination of education and experience
• Excellent communication skills (verbal and written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company's safe lifting practices and operating procedures
• Knowledgeable about merchandise and installation
• Strong organizational and presentation skills
• Ability to communicate effectively with customers and colleagues

Skills

• Customer service skills
• Product knowledge
• Time management
• Communication skills
• Physical stamina

Benefits

• Bonus opportunities and career advancement
• 401(k) with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other insurance plans
• Paid vacation and sick time
• Paid holidays
• Paid volunteer time off
• Equal employment opportunity

Pay

Details TBD

Schedule

Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM