Assistant Department Manager

About the role

This position is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional customer service and product information.

Responsibilities

• Act and work in a manner consistent with company’s core values
• Demonstrate a thorough understanding and compliance with safe lifting practices and operating procedures
• Drive and teach the company’s philosophy around the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing, and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present 'how-to' classes to customers
• Follow established cash, check, and charge card acceptance procedures
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
• Thorough understanding of merchandise and installation
• Ability to drive and teach the company’s philosophy around the basic P’s of retail
• Completion of all product specialist certification courses
• Ability to communicate standard operating procedure direction and changes to all associates in a timely manner
• Completion of the Industrial Truck (forklift) proficiency testing and certification
• Ability to communicate inventory needs to management
• Ability to direct and assist the processing of merchandise to the showroom floor
• Ability to validate all product placement and pricing within the department
• Ability to greet every customer in a helpful and courteous manner
• Ability to assist customers with product questions and selections
• Ability to process customers at check-out using the point of sale (POS) system
• Ability to process customer refunds and exchanges according to established guidelines
• Ability to present 'how-to' classes to customers
• Ability to follow established cash, check, and charge card acceptance procedures
• Ability to stock and tag merchandise displays as required
• Ability to create price tags and merchandise signs

Skills

• Customer service skills
• Product knowledge
• Communication skills
• Time management
• Physical strength for lifting and moving objects

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Work-life Balance, including paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.