Assistant Community Manager - Landings of Carrier Parkway - Grand Prairie, TX

Valiant Residential is a next-generation property management leader with over 37 years of experience, uniquely attuned to the needs of property owners and residents. We foster prosperous partnerships and long-term success through collaboration, integrity, and strategic thinking.

About the role

The Assistant Community Manager works closely with the Community Manager to ensure the smooth operation of the property and acts as the Community Manager in their absence. This role involves assisting with leasing, marketing, resident relations, and maintaining complete financial records.

Responsibilities

• Assist in preparing advertising materials and showing units to prospective residents.
• Maintain records of rental levels of comparable units in the surrounding area.
• Present creative leasing and marketing ideas.
• Greet prospects, qualify applicants, and process applications in accordance with Fair Housing requirements.
• Update availability reports and process applications for approval (credit checks, rental history, etc.).
• Assist in monitoring and distributing renewal notices.
• Accept and process rental payments, late notices, and notices to pay rent.
• Assist with lease preparation, signing, and administration.
• Operate accounting software to record, store, and analyze financial information.
• Communicate with the Community Manager regarding invoice accuracy and ensure timely payment.
• Handle maintenance service requests and follow up with residents on completed repairs.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the community's cleanliness and curb appeal.
• Enforce community policies and diffuse customer concerns to avoid escalation.
• Assist with legal proceedings as needed.
• Perform other various tasks as required by the management team.

Requirements

• Fair Housing Certification or willingness to obtain before interacting with prospective residents.
• Strong oral and written communication skills in English; bilingual in Spanish is a plus.
• Positive attitude and ability to maintain professionalism under all circumstances.
• Valid driver’s license with a good driving record and auto insurance.
• Ability to work most weekends.
• Apartment management experience preferred.
• High school diploma or equivalent; 2+ years of college preferred.
• Ability to diffuse and respond to customer concerns effectively.

Skills

• Proficiency in accounting software and property management systems (e.g., Yardi).
• Knowledge of the Apartment Association lease and contracted credit report application.
• Strong organizational and record-keeping skills.
• Ability to multitask and prioritize responsibilities.

Physical Requirements

• Ability to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or more.
• Ability to walk the property for up to 8 hours or more in various weather conditions.
• Ability to climb stairs for showing properties to prospective tenants.
• Ability to lift up to 30 lbs. as needed.

Benefits

• Competitive total compensation and time off.
• Comprehensive benefits, including free health insurance options.
• 401(k) matching.
• Career development opportunities and a collaborative culture.