Community Manager - Landings of Carrier Parkway - Grand Prairie, TX

Description

Position Overview
Valiant Residential is seeking a Community Manager responsible for supervising, controlling, and planning the day-to-day activities of the apartment community. They are also responsible for implementing company policies, procedures, and programs to maintain a well-managed, well-maintained building and ensuring compliance with regulatory agencies and investors.

About the Role

We Are Valiant
With over 37 years of experience, Valiant Residential is a next-generation property management leader, uniquely attuned to the needs of property owners and residents. We are driven by a Valiant Spirit—bold, innovative, and committed to excellence—fostering prosperous partnerships and long-term success. Our team thrives on collaboration, integrity, and strategic thinking, making a meaningful impact in the industry.

Why Work at Valiant?

• Consistently ranked as a "Top Place to Work"
  Competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching.
• Growth opportunities
  Career development opportunities, a collaborative culture, and a commitment to innovation.

What You’ll Be Doing

• Screen, hire, orient, and train new personnel.
• Support staff to encourage teamwork and lead as an example in creating a harmonious environment.
• Handle administrative processes involving personnel (performance evaluations, salary reviews, time sheets, change of status forms, etc.).
• Determine transitions and promotions for on-site personnel.
• File reports regarding work-related injuries.
• Maintain accurate records of all community transactions and submit on a timely basis (rent rolls, delinquency reports, move-ins/move-outs, accounts payable, order office supplies, etc.).
• Prepare annual budgets and income projections in a timely and accurate manner.
• Ensure rents and late fees/check charges are collected, posted, and deposited in a timely manner.
• Review, code, and approve invoices for payments. Make daily bank deposits.
• Ensure the property is rented to the fullest capacity.
• Utilize marketing strategies to secure prospective residents.
• Oversee the consistency and effectiveness of the Assistant Community Manager and Leasing Agent associates' use of policies and procedures, including priority wait lists, phone techniques, application verification, and notification.
• Ensure leasing practices conform to federal, state, and local law.
• Ensure that credit and criminal reports are obtained for all prospective residents and ensure that company policies and standards regarding income and prior rental history are met.
• Prepare, process, and sign all leases and related forms or supervise others in doing so.
• Collect rents and late charges, handle delinquent accounts, or supervise others in doing so.
• Aggressively pursue lease renewals. Send notices out at least 45 days before expiration.
• Supervise leasing employees, ensuring good closing techniques.
• Handle evictions and landlord liens.
• Maintain all resident files, including move-in sheets, move-out notices, security dispositions, and warnings.
• Ensure residents are provided with a clean, safe, and well-maintained community.
• Ensure maintenance requests are handled on an immediate one-call basis, if possible, and notify residents if parts must be ordered, causing a delay.
• Maintain the common areas.
• Ensure the availability of make-ready vacant units.
• Oversee risk management and emergency procedures.
• Continually inspect the property and improvements, recording deficiencies and taking the necessary action within budget limits.
• Maintain key control coding for all units and areas.
• Handle emergencies. Report accidents and emergency situations to your Regional Community Supervisor immediately and prepare all proper reports.
• Be available 24 hours/7 days a week unless regional property supervisor has been notified.
• Monitor parking lot for unauthorized vehicles.
• Review weekly reports for accuracy and completeness.
• Supervise outside contractors working on the property.
• Prepare the property for code inspections, mortgage inspections, and all other inspections as directed by the Regional Community Supervisor.
• Report to the Regional Community Supervisor any violations of company policy by employees.
• Develop and enforce community policies and rules.

Requirements

• Minimum of 3+ years of property management experience.
• Ability to apply logical thinking principles to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action.
• Strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders.
• Bilingual in Spanish is a plus.
• Achieve Fair Housing certification before interaction with prospects or residents.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
• Knowledge of OSHA laws and regulations.
• Ability to work evenings and weekends.
• Present self in a neat, clean, and professional manner throughout the workday and/or whenever present in the community.
• Comply with expectations as demonstrated in the Employee Handbook.
• Successfully pass a drug test.
• College degree preferred.
• Certified Apartment Manager (CAM) and Accredited Resident Manager (ARM) preferred.