Assistant Business Office Director

About the role

The Assistant Business Office Manager assists the Business Office Manager with all business office and HR functions in the community, including revenue cycle management, accounts payable, personnel, and office administration. This role prioritizes developing and maintaining an organized system to meet time-sensitive deadlines while ensuring a high level of customer and staff satisfaction and a safe environment for residents and staff. The Assistant Business Office Manager complies with all local, state, and federal regulations.

Success in this role is measured by:

• Working with the Business Office Manager to streamline hiring and orientation processes with accurate and complete documentation
• Achieving a high degree of resident, family, and employee satisfaction

Responsibilities

• Process accounts payable according to the company’s standards
• Process payroll and maintain employee files according to the company’s standards
• Assist with hiring and orientation process across all departments, including tracking all ongoing training requirements
• Maintain Receptionist schedule
• Assist with employee evaluations and counseling actions
• Understand the community’s regulatory requirements and maintain compliance with local, state, and federal standards that impact the business office and HR functions
• Maintain excellent communication with residents, families, and staff and manage concerns as needed
• Follow the Arbor Service Way and ensure that the community’s culture attracts and supports excellent employees
• Collaborate openly with corporate partners

Qualifications

• At least one year of experience in accounting, financial management, or customer service
• Excellent communication and organization skills
• Proficient in Excel, Word, and email
• Proven ability to work unsupervised and to prioritize and manage multiple assignments