Assistant Asset Specialist

About the role

The Assistant Asset Specialist supports the day-to-day operation of Lynchburg Redevelopment & Housing Authority (LRHA) properties in Lynchburg, Virginia. Reporting to the Senior Property Manager, this position works directly with applicants and residents, processing applications, verifying income, calculating rent, conducting unit inspections, and serving as a first point of contact for visitors and callers at the property office.

Responsibilities

• Interview applicants and residents to determine initial eligibility and continued occupancy
• Calculate rent accurately at initial lease-up and at annual and interim recertifications, and enter results in LRHA's system of record
• Coordinate application documentation, including criminal background checks, credit reviews, and income verification
• Request and verify income from third parties by mail, fax, or telephone
• Notify applicants in writing of eligibility decisions in accordance with HUD regulations, IRS requirements, and LRHA housing program policy
• Show vacant units and give applicants information about the apartment, the community, and its amenities
• Perform or coordinate move-in, move-out, annual, and follow-up inspections, and handle minor resident complaints
• Inform residents of specific problems observed, explain the corrective action required, and document findings, actions taken, and progress
• Prepare reports, letters, forms, memos, and other correspondence, and maintain files for assigned sites
• Research and gather documentation for Property Managers and complete special projects related to housing management
• Manage reception duties, including greeting visitors, answering and routing calls, responding to questions by phone and email, and handling mail and filing

Qualifications

• High school diploma or GED; bachelor's degree preferred
• At least three years of experience providing administrative support in property management or a similar field, such as a social service organization (LRHA may consider an equivalent combination of education and experience)
• Strong computer skills in Microsoft Word, Excel, and Outlook, and the ability to learn other software as the work requires
• A valid driver's license and insurability under LRHA's plan
• Clear communication in person, by telephone, and by email
• Ability to occasionally carry up to 25 pounds

Ideal candidate

The ideal Assistant Asset Specialist is accurate, organized, and comfortable working with people. You know the policies and procedures that govern your work and use sound judgment in applying them. You look for solutions when problems come up, follow safety procedures, and treat residents, applicants, and coworkers as customers. You produce accurate work on time, keep a strong attendance record, and hold yourself accountable for your share of the team's work.

Benefits

• Daily, direct work with the residents and community LRHA serves
• Experience across eligibility, leasing, inspections, and resident services within a public housing authority
• A team that supports one another and values shared success
• An opportunity to make a difference in the community
• Generous retirement plan
• Medical, dental, vision, disability, and life insurances
• Paid time off and holidays

Pay

Starting salary range: $40,000–$50,000, commensurate with experience. Full-time, non-exempt position.

Schedule

Monday through Friday, 8:00 am to 5:00 pm. Work takes place in an office setting and includes onsite and offsite meetings, unit showings, and inspections at LRHA properties.

Location

Lynchburg, Virginia.