Assistant Area Coordinator (Temporary)

About the role

Serving as a student-facing member of the Division of Enrollment Management & Student Affairs, the work of the Assistant Area Coordinator (AAC) is structured to support the Mission, Vision, Values and Strategic Priorities of the university. Employed by the Department of University Housing and Residence Life (UHRL), the AAC is a full-time, temporary live-in position.

Responsibilities

• Case Management and Student Conduct
  • Assist in assessing and addressing student concerns and crisis situations.
  • Serve in the professional on-call rotation. This position requires working variable hours, including late night and weekend hours.
  • Ensure the safety and security of all members of the residential community.
  • Provide coordinated support for students in need as advised by the university’s Care Team.
  • Assist in providing support and resources to residents experiencing academic difficulties and/or personal challenges in areas such as interpersonal relationships, food insecurity, housing insecurity, identity development, adjusting to college, etc.
  • Respond to the needs and concerns of residents in a conscientious, appropriate, and timely manner.
  • Aid in resolving community related concerns (roommate conflicts, community incidents, etc.) utilizing effective interpersonal skills, fact gathering, and analytical skills to determine the severity of the situation and consult with the supervisor or team leader on more complex issues, as needed, on the appropriate measures to take and resources to use in order to resolve it.
  • Ensure students understand University Policies, SHRL Policies, and the SHRL license agreement.
  • Aid in addressing policy violations as needed.
  • Serve as a conduct officer for low level policy violations within Student Housing and Residence Life and refer more complex and higher-level cases to Area Coordinators, as appropriate.
  • Aid in implementing conduct sanctions utilizing an educational approach.
  • Coordinate and facilitate conflict resolution and mediation processes between students, student leaders, and community members.
  • Maintain confidential records as defined by FERPA, Clery, Title IX, and the CSU Executive orders.
  • Provide University Housing and Residence Life leadership team members with accurate, detailed, and timely information related to student crises and community incidents.
  • Utilize conduct software as trained and directed.
  • Consult with Residence Life professional staff about student medical, physical, and mental health related concerns.
  • Consult and collaborate with campus partners regarding student concerns as needed.
• Residential Curriculum/Student Learning/Student Success
  • Aid in the implementation of the department’s residential curriculum meant to support student learning and success.
  • Support student staff/leaders in understanding the department’s learning goals and outcomes.
  • Aid in providing training and support to student staff/leaders to ensure successful implementation of curriculum strategies.
  • Demonstrate learning-centric approaches when working with students and student staff.
  • Aid in ensuring residential life programs and services align with the department’s learning goals and outcomes.
  • Aid in the on-going assessment of the department’s residential curriculum including providing/collecting on-going feedback to better implement strategies.
  • Aid in coordinating purchasing of items required for events and other UHRL initiatives.
  • Aid in supporting student success in alignment with CSU and university goals and initiatives.
• Leadership Development
  • Aid in advising the Residence Hall Association (RHA) with support from the Assistant Director of Residence Life.
  • Aid in facilitating weekly team meetings and regular leadership development activities with student staff in the designated residential area.
  • Be present at RHA meetings and events as directed by the Associate Director for Residence Life, this will include evening and weekend events.
  • Aid in coordinating monthly all-student leader meetings that provide on-going professional development opportunities.
  • Aid in providing on-going feedback to student staff/leaders.
  • Aid with the recruitment, selection, and placement of student staff/leaders.
  • Aid with the development and implementation of on-going training and professional development opportunities for student staff/leaders.
  • Attend Student Leader conferences and serve as advisor to student delegation.
• Housing Operations Processes/Administration
  • Provide support for the day-to-day operations of UHRL.
  • Follow up on building maintenance concerns as needed.
  • Aid in completion of room changes, move-ins and move-outs for residents throughout the year including submitting completed paperwork to the appropriate Housing staff.
  • Aid in Housing processes, including Roommate Agreements and Health and Safety checks.
  • Aid in delivering any confidential written correspondence to residents.
  • Aid in tracking area expenses and budget for the assigned residential community.
  • Complete expense reports for departmental purchases made with a university P-Card.
  • Aid in submitting reports as requested (on-call morning reports, annual area report, etc.).
  • Aid in supporting overall operational needs for Student Housing and Residence Life.
• Support Functions
  • Promote team collaboration among all UHR student leaders and professional staff.
  • Participate in the creation, implementation, and assessment of departmental procedures, initiatives, and services to ensure they align with the department’s mission, vision, and goals.
  • Represent Residence Life on designated department committees as needed.
  • Represent the department during University events including Preview Day, Admitted Students Day, Orientation, etc.
  • Represent the department on designated university committees as needed.
  • Perform other duties as assigned by the Director and/or designee.

Qualifications

• Minimum Qualifications: Possession of these knowledge and abilities is typically demonstrated through the equivalent of one year of experience in professional Student Services work at the entry trainee level. Equivalents of graduate level job-related education may be substituted for the required experience.
• Knowledge: Thorough knowledge of English grammar, business writing, punctuation and spelling. Ability to compose and appropriately format correspondence and reports. Knowledge of practices, procedures and activities related to student Residential Life programs. General knowledge of interviewing and counseling techniques, and ability to listen and reason logically. General knowledge of group facilitation, oral presentation and public speaking skills.
• Skills: Excellent oral and written communication skills. Excellent customer service and public relations skills.
• Abilities: Ability to rapidly acquire a general knowledge of overall operation, functions and programs of CSU East Bay. Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Ability to collect, compile, analyze, and evaluate factual data and make oral or written presentations based on these data. Ability to maintain dignity and self-control in stressful situations; and ability to respond to emergency and crisis situations. Ability to establish and maintain cooperative working relationships with students, staff, faculty, administrators, and private and public agencies. Ability to advise students individually or in groups on routine matters, and general knowledge of principles of individual and group behavior. Ability to perform accurately in a detail-oriented environment, and to handle multiple work priorities, organize and plan work and projects. Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies. Ability to live on-campus and assume 24-hour on call duty on a rotating basis.

Benefits

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.