Area Coordinator

About the role

This position serves as the front face of the Office of Licensure and Credentialing, responding to phone inquiries and assisting walk-in visitors. This role requires on-site presence in the office.

Responsibilities

• Serve as the primary point of contact for the Office of Licensure and Credentialing (OLC), greeting visitors, answering multiple phone lines, and providing frontline support and information to students, faculty, and external
• Conduct thorough quality reviews of student-submitted documents for credential program requirements, verifying accuracy, completeness, and conformity with regulatory and institutional
• Review and verify eligibility documentation for interns, residents, and student teachers to ensure compliance with program requirements and regulatory
• Process and verify State licensure documentation to ensure compliance with regulatory requirements and institutional
• Prepare student records for fieldwork placements and credential recommendations, maintaining accurate records and timely submission of required
• Draft credential status letters in collaboration with OLC staff, ensuring accuracy and adherence to institutional and regulatory
• Administer mentor teacher stipend processes, including tracking, documentation, and payment
• Process and support mileage reimbursements for students and faculty in accordance with university policies and
• Cook up space reservations for Office of Licensure and Credentialing events, meetings, and
• Utilize student information systems to look up, enter, and monitor various activities, data points, and compliance
• Maintain organized filing systems and databases for credential documentation, ensuring accessibility and confidentiality of student
• Support the School of Education Dean's Office in execution of special

Requirements

• High school diploma or equivalent supplemented with two years of additional course work in related fields such as business, secretarial, word processing and spreadsheet
• Bachelor’s degree
• Three years of administrative support experience or related experience including the ability to use Microsoft Office software
• A valid California Class C driver's license with a with a good driving record is required

Qualifications

• Experience/Training/Education Required
• Previous experience in educaYonal administraYon, campus operaYons, or program coordinaYon preferred
• Strong organizaYonal and Yme management skills, with the ability to prioriYze tasks and meet deadlines
• Excellent communicaYon and interpersonal skills, with the ability to build relaYonships and collaborate effecYvely with diverse stakeholders
• EffecYve communicaYon and presentaYon skills; ability to write clearly and concisely
• Knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing
• Basic knowledge of mathematics
• Excellent organizational skills, and detail orientated with high accuracy
• Ability to prioritize tasks, meet deadlines and work independently and with minimal supervision in a fast-paced environment with changing priorities
• Demonstrate a high degree of motivation, tact, and diplomacy
• Proficiency in computer skills using Microsoft Office Suite including Excel, Word, and PowerPoint
• Ability to operate standard office equipment
• Aptitude to learn new and evolving technology
• Understand, interpret, and apply federal and state policies and laws
• Ability to recommend appropriate courses of action within established guidelines
• Ability to foster strong, positive relationships and align both internal and external resources to achieve university objectives
• Ability to exercise independent judgment and initiative
• Deliver great customer service
• Ability to work effectively with confidential information
• Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff
• Ability to adapt to changing circumstances, work independently, and make sound decisions
• Commitment to fostering an inclusive and supporYve learning environment

Physical Requirements/Working Conditions

• Working Conditions: Standard office and field setting
• Duties performed are primarily in an office environment while sitting at a desk or computer workstation or in meetings
• At least minimal environmental controls to assure health and comfort
• Must be flexible and able to work evening and weekend hours
• Physical Demands: Incumbents regularly stand for long periods of time; speak clearly and distinctly to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; use hands and fingers to operate an electronic keyboard or other office machines; walk on a regular basis; travel to various locations; finger dexterity may be required to utilize and operate the specialized tools and equipment; distinguish colors and have depth perception; reach with hands and arms; pushing, pulling lifting and occasional crawling; stoop or kneel or crouch; and lift, carry and/or move objects typically weighing up to 10 pounds