Asset Resolution Specialist

The Role

The Kiavi Special Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. As an Asset Resolution Specialist (ARS) with Kiavi you will be the point of contact for customers who need workout assistance on their loan(s). You’ll use strong negotiation and customer service skills to assist customers through workout plans to bring loans current and/or avoid default. You are also able to understand investor guidelines for mortgage modifications and explain these guidelines in a clear manner with customers.

Responsibilities

• Manage a portfolio of loans in default and implement loss mitigation strategies
• Analyze work-out options based on financial impact for delinquent loans, including foreclosure, short sale, reinstatement, deed in lieu, and deliver a proposal for the option that yields the best return for the investor
• Negotiate loss mitigation strategies with investors
• Set clear expectations with borrowers and other involved parties about loan status and communicate possible difficult decisions up to the final resolution
• Manage relationships with internal departments and with business partners
• Ensure all updates, analyses, and decisions are administered/tracked in the appropriate systems
• Generate ideas for improvement or increased efficiency and support the implementation of new ideas and initiatives
• Responsible for periodic and ad-hoc reporting

Qualifications

• Minimum of 2 years of mortgage experience
• Bachelor’s degree
• Exemplary communication skills, both written and spoken
• Able to guide customers and investors through the retention and/or liquidation process and navigate on their behalf
• General knowledge about the entire loss mitigation process
• Self-starter with the ability to independently work a pipeline effectively

Pay and Benefits

Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $45,000 to $67,000 plus $6,000 bonus plus benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus or benefits.

Benefits and Perks

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Disability and Life Insurance
• Remote Work Policy
• Flexible Time Off
• Paid Leaves
• 401(k) & Company Match