Asset Management Specialist
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
About the role
We are looking for an Asset Management Specialist to manage IT assets, enforce governance policies, and provide on-site technical support across statewide offices. This position is full-time and on-site, requiring regular travel to client offices statewide (average 2 days per week) using a client-supplied vehicle. Only work authorizations that will not require sponsorship now or in the future will be considered.
Responsibilities
- Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning
- Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses
- Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams
- Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware
- Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows
- Manage support requests and document system configurations using an online ticketing and documentation portal
- Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles
- Provide support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices
- Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Requirements
- 3+ years of experience in each of the following:
- Helpdesk or Field technician support
- End User Hardware Support (laptops, desktops, mobile devices)
- IT Asset Management
- ITSM/ITAM Tools
- Software installation and maintenance
- Exceptional customer service skills with a commitment to user satisfaction
- Strong communication abilities for technical and non-technical audiences
- A valid US driver's license
Qualifications
- Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field (preferred)
- CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications (preferred)
- Experience with Freshservice ITSM/ITAM (preferred)
- NinjaOne RMM (preferred)
- Google Workspace administration experience (preferred)
- Experience in government or conservation organizations (preferred)
- Knowledge of Windows 11 operating systems (preferred)
- Experience with Active Directory administration (preferred)
- Experience with iOS and Android mobile device management tools (preferred)
- Experience using Network monitoring and discovery tools (preferred)
- Experience using antivirus and security software and tools (preferred)
- Experience with remote monitoring and management support tools (preferred)
Physical Demands
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
- Must be able to communicate with customers/team members over the phone and in person
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Pay
$25 per hour. Exact compensation may vary based on several factors, including location, experience, and education.
Benefits
- Medical, dental, and vision insurance
- 401k retirement account access
- Paid sick leave and/or other paid time off as provided by applicable law