ASK HR Generalist II-ABQ

Location: 9521 San Mateo NE, Albuquerque, NM 87113-2237

About the role

Provides first-line assistance to employees, applicants, and the public related to human resources topics and issues. Provides requested information to employees and leaders regarding HR process, systems, policies and other related topics. Provides standard policy/procedural information, and performs routine problem resolution or referral on matters pertaining to employment, pay and benefits, and work environment. Updates HRIS and other systems as required. Escalates and refers customers to appropriate resource for processing and complex issue resolution.

This is a full-time, non-exempt position based at the Reverend Hugh Cooper Administrative Center.

Responsibilities

• Responds to requests from employees, managers, and providers for information related to HR process, systems, policies and other related topics.
• Coaches and provides directions to leaders and employees regarding HR policies, best practices, process and procedures, and resolution to work-related issues.
• Serves as a subject expert in HR systems to assist internal partners in processing various actions such as resource action requests, benefits, and talent acquisition.
• Assesses situations brought forward by employees, managers, and providers for potential risks and recommendations for next steps. Utilizes conflict resolution skills to identify various options to leaders and employees based on situational needs and alignment to policies/procedures.
• Demonstrates proficiency in a range of Human Resources knowledge areas including benefits (including Family & Medical Leave), compensation, employee relations, employment, employee records and employee programs.
• Uses human resource information systems to track and document information for all customer interactions to provide meaningful, accurate data for escalations, analysis and reporting.
• Serves as designated ASKHR knowledge area lead in at least one knowledge area by creating and maintaining materials and tools to effectively and efficiently support related inquiries and provide first point of escalation for issue resolution. Provides training and support as needed to team members.
• When appropriate, escalates complex issues and requests for processing to specialty teams to ensure resolution.
• Administration and support of organization-wide Employee Programs including but not limited to Employee CareFund, Education Assistance, and all HR Pipeline Programs. This includes periodic redesign of programs. Pipeline program administration involves all screening, selection, onboarding for the employees and volunteers and community outreach.
• Represents AskHR as requested at internal meetings and trainings to provide information and training on HR related processes. Examples include Management and Leadership Foundations course and Nursing Orientation.
• Provides back-up support to Regional HR Managers and Generalists.
• Participates as an effective and active team member both individually and in a team environment.
• Participates in a value-added manner as a team member to internal HR teams as well as other process improvement teams and initiatives.

Requirements

• Four or more years experience in Human Resources required.
• High School Diploma/GED required; Bachelor’s Degree in Human Resources preferred.
• PHR certification preferred.
• Ability to work with confidential information with a high level of professionalism associated with the area of Human Resources.
• Demonstrated ability to communicate effectively in person and via telephone with employees and applicants.
• Written communication skills as well as business writing and presentation skills are required.
• Requires strong organizational skills and high level of attention to detail in providing accurate information, associated documentation, data entry and meeting quality standards.
• Must be experienced with various computer systems including Microsoft Office.
• Must be able to work cooperatively with other employees and function under pressure.

Pay

Pay Range Minimum Offer: $19.25 per hour
Maximum Offer: $31.74 per hour

Schedule

Day shift

Benefits

• Comprehensive benefits package including medical, dental, vision, short-term and long-term disability, and group term life insurance.
• Optional voluntary benefits.
• Employee Wellness rewards program: Earn gift cards and more by participating in wellness activities like wellness challenges, webinars, preventive screenings, and more.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan, and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care), and Commercial health plans.