Armed Contract Security Officer - Memphis, TN

About the role

Guards industrial or commercial property against fire, theft, vandalism, and illegal entry. In the event of an active shooter, immediately respond by moving toward shots fired to effectively neutralize the threat.

Responsibilities

• Follow all assigned post orders, both general and specific
• Apply the use of force rules based on the situation; employ graduated use of force to ensure only necessary force is used
• Patrol buildings and grounds of industrial plant or commercial establishment, docks, logging camp area, or work site
• Patrol lobbies, corridors, and public rooms; confer with management; interview guests and employees; interrogate persons to detect infringements and investigate disturbances, complaints, thefts, vandalisms, and accidents
• Patrol public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment
• Examine doors, windows, and gates to determine they are secure
• Perform and set thermostatic controls to maintain specified temperature in buildings or cold storage rooms
• Inspect equipment and machinery to ascertain if tampering has occurred
• Register at watch stations to record time of inspection trips
• Inspect assigned areas and record data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment for use by supervisory staff
• Watch for and report irregularities such as fire hazards, leaking water pipes, and security doors left unlocked
• Warn violators of rule infractions such as loitering, smoking, or carrying forbidden articles; apprehend or expel persons engaging in suspicious or criminal acts
• Notify staff of presence of persons with questionable reputations
• Permit authorized persons and regulate vehicle/pedestrian traffic at plant entrance to maintain orderly flow
• Drive radio-equipped vehicle through client’s establishment; check alarms and locate sources of alarm
• Sound alarm or call police or fire department by telephone in case of fire or presence of unauthorized persons
• Assist management and enforcement officers in emergencies
• Contact supervisor by radio or telephone to report irregularities and obtain further instructions
• Write investigation and automobile usage reports

Competencies

• Problem Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
• Oral Communication – Speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed
• Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity
• Judgement – Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
• Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly
• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution
• Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
• Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
• Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed

Qualifications

• Security experience: three years within the past five years
• Military or National Guard experience: three years (active duty or reserve)
• Associate’s degree or higher in a security-related or law enforcement-related field
• Successful completion of a police officer’s basic training academy
• Candidates without the above but with equivalent education and/or experience require special approval

Language, Math, Reasoning, and Computer Skills

• Language – Ability to read and comprehend simple instructions, short correspondence, and memos in English
• Mathematical – Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy
• Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations
• Computer – Some posts may require familiarity with Internet programs, word processing software, or other software as required

Certificates, Licenses, Registrations

• CPR/AED/First Aid Certification
• Current/valid state driver’s license
• Where applicable: State Security Officer License; certification in the use of weapons; state armed license if required; vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation
• Ability to pass a drug screen and criminal background check

Physical Demands

• Undergo and successfully pass an approved physical evaluation prior to assignment showing good physical condition, appropriate endurance, ability to protect self and others, ability to effectively use firearms and other equipment, ability to function in applicable environments and climates, and ability to withstand sudden emotional stress and physical exertion
• May be required to run, jump, climb, or crawl
• Annual Physical Abilities Assessment to verify continued ability to meet physical requirements including frequent walking, standing, lifting, climbing, responding to emergencies, and operating security equipment

Work Environment

The noise level in the work environment is usually moderate.