Armed Contract Security Officer - Harriman, TN

About the role

Guards industrial or commercial property against fire, theft, vandalism, and illegal entry. Essential duties and responsibilities are outlined in assigned post orders and may include:

• Responding to active shooter incidents by moving toward shots fired to effectively neutralize the threat
• Following all assigned post orders, both general and specific
• Applying use of force rules based on the situation and employing graduated use of force
• Patrolling buildings, grounds, docks, logging camp areas, or work sites
• Patrolling lobbies, corridors, and public rooms; conferring with management; interviewing guests and employees; interrogating persons to detect infringements and investigate disturbances, complaints, thefts, vandalisms, and accidents
• Detecting fires, unsafe conditions, and missing or inoperative safety equipment
• Examining doors, windows, and gates to ensure they are secure
• Performing and setting thermostatic controls to maintain specified temperature in buildings or cold storage rooms
• Inspecting equipment and machinery to ascertain if tampering has occurred
• Registering at watch stations to record time of inspection trips
• Inspecting assigned areas and recording data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment
• Reporting irregularities such as fire hazards, leaking water pipes, and security doors left unlocked
• Warning violators of rule infractions and apprehending or expelling persons engaging in suspicious or criminal acts
• Notifying staff of the presence of persons with questionable reputations
• Regulating vehicle and pedestrian traffic at plant entrance to maintain orderly flow
• Driving radio-equipped vehicle through client’s establishment, checking alarms and locating sources of alarm
• Sound alarms or calling police or fire department by telephone in case of fire or presence of unauthorized persons
• Assisting management and enforcement officers in emergencies
• Contacting supervisor by radio or telephone to report irregularities and obtain further instructions
• Writing investigation and automobile usage reports

Supervisory Responsibilities

This job has no supervisory responsibilities. Armed Security Officers are subject to supervision from Post Supervisors, Operations Managers, Field Supervisors, and Senior Operations Managers.

Competencies

• Problem Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
• Oral Communication – Speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed
• Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity
• Judgement – Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
• Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly
• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution
• Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
• Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
• Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed

Requirements

• Three years of security experience within the past five years, or
• Three years of military or National Guard (active duty or reserve), or
• Associate’s degree or higher in a security-related or law enforcement-related field, or
• Successful completion of a police officer’s basic training academy

Candidates who do not meet one of these requirements but have equivalent education and/or experience must have special approval.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.

Mathematical Skills

Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Some posts may require familiarity with Internet programs, word processing software, or other software as required.

Certificates, Licenses, Registrations

• CPR/AED/First Aid Certification
• Current/valid state driver’s license

Where applicable:

• State Security Officer License
• Certification in the use of weapons
• State Armed License if required
• CPR/AED/First Aid Certification may be needed
• Vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation
• Ability to pass a drug screen and criminal background check

Physical Demands

Personnel shall undergo and successfully pass an approved physical evaluation prior to assignment, demonstrating good physical condition, appropriate endurance, ability to protect themselves and others, ability to effectively use firearms and other equipment, ability to function in applicable environments and climates, and ability to withstand sudden emotional stress and physical exertion. Personnel may be required to run, jump, climb, or crawl. Annual physical abilities assessments are required to verify continued ability to meet physical requirements.

Work Environment

The noise level in the work environment is usually moderate.