Area Manager, Fulfillment Operations

About the Role

As a member of the ShipBob Team, you will grow with an ownership mindset, championing continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and your own professional growth. Collaborate with peers and leaders in a high-performance culture where feedback flows in both directions, and everyone steps up to help when needed. Experience a results-driven environment with clear goals, shared accountability, and a strong connection to our mission.

Responsibilities

• Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).
• Review weekly work forecasts and identify productivity requirements to meet overall building objectives.
• Partner with other Area Managers to balance labor, ensuring efficient shift operations while meeting all goals.
• Own operational metric reporting, including VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on-time receiving and shipping, merchant SLAs, and Injury Rate.
• Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards.
• Ensure teams are properly trained on processes and procedures, understand metrics and performance goals, and have their needs addressed.
• Assign tasks, provide coaching and accountability, and motivate the team toward achieving performance goals.
• Develop Lead talent by providing necessary tools, training, and resources to meet standards.
• Actively foster employee engagement onsite through activities, events, and programs that contribute to workplace culture and employee wellbeing.
• Review and approve associate timecards daily.
• Serve as the contact for escalated issues, mitigating risk and resolving them quickly and effectively.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Supervise daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures.
• Maintain compliance with hygiene and contamination control standards and promote a culture of accountability among associates.
• Perform additional duties and responsibilities as necessary.

Requirements

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment.
• Preferred experience in ecommerce, retail, and manufacturing industries.
• Ability to manage performance, deliver feedback, train, and develop talent for professional growth.
• Solid computer skills and working knowledge of programs such as Microsoft Word, Excel, PowerBI, and TMS systems.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Comfortability navigating and managing ambiguity.
• Hardworking with a focus on learning, detail-oriented, and passionate about helping small businesses compete online.
• Ability to build and maintain relationships with business stakeholders and carrier partners.
• Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.
• Ability to lift up to 50 lbs without restriction.
• Able to stand and walk continuously during an 8-10 hour shift.
• Able to bend, stoop, reach above, and push/pull frequently.

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package

Pay

The target base salary for this position is $70,400 - $83,000. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan.

Schedule

Wednesday - Saturday, 4:00 PM - 2:30 AM

Location: 28010 Eucalyptus Ave, Moreno Valley, CA 92555

About ShipBob

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. We provide access to best-in-class capabilities and deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s network of fulfillment centers in the United States, Canada, United Kingdom, Europe, and Australia.

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from day one at no cost. We believe innovation isn’t owned by one department and encourage everyone to ask: how can this be done better, faster, or smarter?