Area Manager, Fulfillment Operations
About the Role
As an Area Manager at ShipBob, you’ll grow with an ownership mindset, collaborate with peers and leaders, and experience a high-performance culture with a clear purpose. This role is a people-first leadership position responsible for managing and developing a team of leads and associates in our fulfillment centers. You’ll drive process improvement, maintain a safe work environment, track operational performance, foster employee engagement, and develop your team. This role reports to the Director, Sort Center Operations and offers exposure across departments and shifts to contribute to operational and cultural excellence.
Responsibilities
- Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).
- Review weekly work forecasts and identify productivity requirements to meet overall building objectives.
- Partner with other Area Managers to balance labor, ensuring an efficient shift while meeting all goals.
- Own operational metric reporting, including VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on-time receiving and shipping, merchant SLAs, and Injury Rate.
- Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards.
- Ensure teams are properly trained on processes and procedures, understand metrics and performance goals, and have their needs addressed.
- Assign tasks, provide coaching and accountability, and motivate the team toward achieving performance goals.
- Develop Lead talent by providing necessary tools, training, and resources to meet standards.
- Actively foster employee engagement through activities, events, and programs that contribute to workplace culture and employee wellbeing.
- Review and approve associate timecards daily.
- Serve as the contact for escalated issues, mitigating risk and resolving them quickly and effectively.
- Support all safety programs and OSHA compliance to ensure a safe work environment.
- Supervise daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures.
- Maintain compliance with hygiene and contamination control standards and promote a culture of accountability among associates.
- Perform additional duties and responsibilities as necessary.
Requirements
- 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment.
- Preferred experience in ecommerce, retail, and manufacturing industries.
- Ability to manage performance, deliver feedback, train, and develop talent for professional growth.
- Solid computer skills and working knowledge of programs such as Microsoft Word, Excel, PowerBI, and TMS systems.
- Strong analytical skills and experience tracking and achieving KPIs.
- Excellent attention to detail and communication skills.
- Comfortability navigating and managing ambiguity.
- Hardworking with a focus on learning, detail-oriented, and passionate about helping small businesses compete online.
- Ability to build and maintain relationships with business stakeholders and carrier partners.
- Willingness to work rotating shifts and non-traditional hours as needed to support business operations.
- Ability to lift up to 50 lbs without restriction.
- Able to stand and walk continuously during an 8-10 hour shift.
- Able to bend, stoop, reach above, and push/pull frequently.
Benefits
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Paid Holidays & Flexible Time Off Program
- Paid Sick Leave
- Wellness Days (1 day/quarter)
- 401K Match
- Comprehensive Benefits Package
Pay
ShipBob is targeting a base salary range of $65,000–$73,000 for this role. The total compensation for this position in our compensation architecture is $54,878 - $91,463. In addition to base salary, this role includes eligibility for participation in the Company’s discretionary bonus plan.
Schedule
Shift: Sunday - Wednesday, 4:30 PM - 3:00 AM
Location: 4779 Hanoverville Rd, Building 200, Bethlehem, PA 18020
About ShipBob
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. We provide access to best-in-class capabilities and deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia.
At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from day one at no cost. We believe innovation isn’t owned by one department and encourage all team members to ask: how can this be done better, faster, or smarter?