Area Manager

About the role

We're looking for an Area Manager to oversee the build-out and day-to-day operations of Bellroy's U.S. retail stores. This role involves managing the transition from concept to reality, ensuring smooth operations and high customer satisfaction.

Responsibilities

• Coordinate the build-out of the Flatiron store and ensure it opens smoothly.
• Prepare for a potential second U.S. store opening by December, supporting multiple store openings.
• Coach and develop the store team, setting high standards for the US retail experience.
• Shape the operational playbook for US stores, improving efficiency and consistency.
• Monitor in-store performance, focusing on key performance indicators and customer experience.
• Share weekly updates with retail leadership on progress and challenges.

Requirements

• Three to five years of multi-site or store leadership experience.
• A proven track record of leading and developing frontline managers and teams.
• Comfort with owning retail performance metrics and addressing issues proactively.
• An eye for operational details such as rostering, stock management, visual standards, and opening/closing rhythms.
• Experience in building or embedding repeatable processes and documenting them effectively.
• The ability to stay informed about industry trends and adapt them to the US market.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience with retail operations, including store management, inventory control, and customer service.
• Knowledge of retail systems and tools, including point-of-sale (POS) systems and inventory management software.

Skills

• Leadership and team management skills.
• Operational planning and execution.
• Customer service orientation.
• Financial analysis and budgeting.
• Project management and coordination.

Benefits & Perks

• Competitive PTO offerings.
• 401(k) with employer match.
• Generous medical benefits package.
• A yearly product allowance and 50% discount for friends and family.

Location, Hours & Salary

• This is a full-time remote position based in NYC, Boston, DC, Chicago, Austin, Dallas, or Houston.
• You’ll report to a US-based manager and collaborate with the Melbourne office.
• The salary range for this role is $110,000–$130,000 USD.
• The role requires regular travel, typically monthly, including site visits, new store openings, and quarterly visits to operating stores.

Why Work for Bellroy?

• A diverse and inclusive workplace with employees from over 25 different countries.
• Commitment to accessibility and inclusivity in the hiring process.
• A supportive and collaborative team environment.
• A chance to build something from the ground up in a fast-growing company.