Area Manager, Affordable Housing

About the role

The Area Manager oversees the entire operations of several multifamily housing communities under the supervision of the Regional Manager. Key responsibilities include personnel management, financial management, strategic leasing management, administrative & maintenance management, and travel.

Responsibilities

• Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office & maintenance staff schedules and assignments
• Deal effectively and consistently with performance problems; document adequately, communicate with Regional & Senior Vice President and HR and terminate appropriately when necessary
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure staff compliance and consistency with Company policies and procedures
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
• Develop yearly operating budgets/forecasts
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
• Plan for and utilize property resources, equipment and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)
• Develop yearly marketing plan and utilize marketing strategies & systems
• Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Effectively show, lease, and move in prospective residents
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Monitor all proposals and contracts for large projects at sites and check work in progress
• Maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis
• Maintain the timely receipt, reconciliation, and coding of all vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate
• This position entails travel, estimated at 25-50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years experience in the housing industry; or 3+ years related experience and/or training; or equivalent combination of education and experience
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to understand and perform all on-site software functions; basic computer skills required
• Must have basic knowledge of Fair Housing Laws and OSHA requirements
• Experience with affordable housing programs, including but not limited to : LIHTC, HUD (Project Based Section 8, Section 236, PRAC, 811 PRA, USDA - Rural Development (515), HCD, HOME Funds and Bonds)

Qualifications

• High School Diploma or Equivalent
• Bachelor’s degree preferred
• Four years experience in the housing industry or 3+ years related experience and/or training
• Equivalent combination of education and experience
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to understand and perform all on-site software functions
• Basic computer skills
• Basic knowledge of Fair Housing Laws and OSHA requirements
• Experience with affordable housing programs, including but not limited to : LIHTC, HUD (Project Based Section 8, Section 236, PRAC, 811 PRA, USDA - Rural Development (515), HCD, HOME Funds and Bonds)

Skills

• Strong leadership and interpersonal skills
• Effective communication and problem-solving abilities
• Ability to manage multiple tasks and prioritize responsibilities
• Knowledge of fair housing laws and OSHA requirements
• Proficiency in on-site software functions
• Experience with affordable housing programs

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Flexible work schedule
• Professional development opportunities

Pay

California Pay Range: $33 - $35 USD

Schedule

Hybrid Schedule