Regional Manager, Affordable Housing

Affordable Housing

• Affordable Housing Experience: Required, including LIHTC
• Prior Experience as a Regional Manager: Preferred
• Education: High School Diploma or Equivalent; Bachelor’s degree preferred or four years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience
• Certification: Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Skills: Basic computer skills, understanding and performing all on-site software functions
• Knowledge: Basic knowledge of Fair Housing Laws and OSHA requirements

Essential Duties & Responsibilities

• Ensure compliance with all Equal Housing Opportunity/Affirmative Fair Housing laws
• Ensure proper LIHTC and/or Section 8 policies and procedures are followed
• Monitor LIHTC Application and Annual Recertification processes
• Conduct files reviews, physical inspections, and interact with regulatory agencies
• Conduct semi-annual inspections as required
• Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary
• Prepare request for a salary increase for Community Manager and assist with other team members if necessary; sign off on all requests from the site
• Ensure all counseling statements, written evaluations, and salary requests are provided for review to the Regional & Senior Vice President and delivered to the Human Resource department
• Approve all timesheets and ensure hours indicated are correct, vacation and sick time reported, and signatures available
• Deal effectively and consistently with performance problems; document adequately, communicate with Regional & Senior Vice President and HR and terminate appropriately when necessary
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure staff compliance and consistency with Company policies and procedures
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
• Develop yearly operating budgets/forecasts
• Provide monthly written evaluation of income and expense line items that are significantly over budget
• Monitor all proposals and contracts for large projects at sites and check work in progress
• Maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis
• Maintain the timely receipt, reconciliation, and coding of all vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate
• Develop yearly marketing plan and utilize marketing strategies & systems
• Provide marketing strategy to generate rentals or for rent increases
• Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Affordability: Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
• Affordability: Assist with the emergency team for the property; ensures proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liability
• Affordability: Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
• Affordability: Plan for and utilize property resources, equipment and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
• Affordability: Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)