Property Manager, Affordable Housing

Job Description Summary

Provides leadership, direction and oversight of overall operations for the property, ensuring a safe and attractive living environment for residents and a great place to work for associates, exceptional quality and service, sustained resident satisfaction and associate engagement, operational efficiency, and strong financial results.

Responsibilities

• Manages all property staff.
• Oversees operations, marketing, financial management and maintenance of the assigned property.
• Develops the community’s annual operating budget and maintenance plans; monitors expenses, revenues and financial metrics; makes recommendations and adjustments as appropriate to achieve financial and other performance targets.
• Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally.
• Implements and monitors compliance with Enterprise Residential policies and procedures and external regulatory requirements; ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures among all community staff and addresses variances quickly to ensure consistent compliance.
• Leads and directs sales and marketing activities both on and off site to achieve occupancy goals; recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy; maintains knowledge of competitive properties and market trends and makes recommendations as appropriate.
• Sets strict compliance with the Fair Housing Act, shows and leases apartments; qualifies prospective residents in compliance with program requirements; manages lease renewal process.
• Collects rents, monitors and manages delinquencies and collections, and maintains accurate records.
• Implements and monitors safety protocols; sets a strong example and holds associates accountable for practicing a culture of safety.
• Promotes resident services initiatives in conjunction with the Resident Services Department; drives efforts at the community level, engaging residents in social and educational activities and events.
• Prepares, monitors, and distributes reports on a variety of operational and financial data.
• Participates in and attends all required training sessions; ensures that all associates are fully trained and aware of job responsibilities.
• Identifies succession candidates and implements career development plans for property level associates.
• Supports other communities as assigned by management.
• Other duties as assigned.

Qualifications

• Minimum three years property management experience or management experience in a related field, at least two years in a supervisory role preferred.
• High School Diploma or G.E.D.
• NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally-recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.
• Demonstrated experience and solid track record in marketing and leasing.
• Strong financial acumen; Demonstrated ability to understand basic financial statements and to manage expenses and revenue within budgets.
• Ability to lead, direct, and motivate others to innovate and excel.
• Strong organizational and follow up skills along with an ability to manage multiple priorities.
• Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.
• Ability to apply reason, logic, and advanced problem-solving skills to resolve complex and/or sensitive issues.
• Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.
• Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications.
• Excellent interpersonal skills. Positive attitude, enthusiasm and energy.
• Strong customer service orientation to all residents.
• Strong attention to detail.
• Able to handle a high volume of telephone calls.