Regional Manager, Affordable Housing

About the role

The Regional Manager, Affordable Housing oversees the entire operations of a housing community portfolio. Specializing in affordable housing, this role manages all phases of the operations, including personnel, leasing, maintenance, financial, administration, and risk management.

Responsibilities

• Affordable Housing:
  • Ensure compliance with all Equal Housing Opportunity/Affirmative Fair Housing laws.
  • Ensure proper LIHTC and/or Section 8 policies and procedures are followed.
  • Monitor LIHTC Application and Annual Recertification processes.
  • Regulatory Compliance – Ensures compliance with regulatory and funding requirements, contracts, and reporting.
  • Conduct files reviews, physical inspections, and interacts with regulatory agencies.
  • Conduct semi-annual inspections as required.
• Personnel Management:
  • Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff.
  • Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
  • Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary.
  • Prepare request for a salary increase for Community Manager and assist with other team members if necessary; sign off on all requests from the site.
  • Ensure all counseling statements, written evaluations, and salary requests are provided for review to the Regional & Senior Vice President and delivered to the Human Resource department.
  • Approve all timesheets and ensure hours indicated are correct, vacation and sick time reported, and signatures available.
  • Deal effectively and consistently with performance problems; document adequately, communicate with Regional & Senior Vice President and HR and terminate appropriately when necessary.
  • Promote harmony and quality job performance of staff through support and effective leadership.
  • Ensure staff compliance and consistency with Company policies and procedures.
• Financial Management:
  • Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments.
  • Develop yearly operating budgets/forecasts.
  • Provide monthly written evaluation of income and expense line items that are significantly over budget.
  • Provide Capital improvement suggestions for the future of the site.
  • Monitor all proposals and contracts for large projects at sites and check work in progress.
  • Monitor & maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis.
  • Maintain property closeout is completed on time and ownership financial reports are accurate.
• Strategic Leasing Management:
  • Develop yearly marketing plan and utilize marketing strategies & systems.
  • Provide marketing strategy to generate rentals or for rent increases.
  • Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
  • Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
  • Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.).
  • Effectively show, lease, and move in prospective residents.
• Administrative & Maintenance Management:
  • Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis.
  • Aid with the emergency team for the property; ensures proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liability.
  • Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
  • Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours).
  • Plan for and utilize property resources, equipment and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.).
  • Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed).
• Travel:
  • This position entails travel, estimated at 25-50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities.

Requirements

• Affordable housing experience which includes LIHTC.
• Prior experience as a Regional Manager.
• High School Diploma or Equivalent; Bachelor’s degree preferred or four years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.