Regional Manager, Affordable Housing

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Our growing portfolio includes multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. We are a fast-growing company made up of talented individuals from diverse backgrounds that drive innovation and results for our clients and communities across the US. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, Asset Living is known for its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities.

About the role

The Regional Manager, Affordable Housing is responsible for overseeing the entire operations of a housing community portfolio. As an offsite leader, you will supervise all aspects of the property and staff to ensure compliance with Asset’s company policies and procedures, safety and fair housing guidelines, and liability concerns. This position entails travel, estimated at 25-50% of work time annually, for property visits, conferences, training sessions, or other business-related activities.

Responsibilities

• Affordable Housing
  • Ensure compliance with all Equal Housing Opportunity/Affirmative Fair Housing laws.
  • Ensure proper LIHTC and/or Section 8 policies and procedures are followed.
  • Monitor LIHTC Application and Annual Recertification processes.
• Regulatory Compliance
  • Ensure compliance with regulatory and funding requirements, contracts, and reporting.
  • Conduct file reviews, physical inspections, and interact with regulatory agencies.
  • Conduct semi-annual inspections as required.
• Personnel Management
  • Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff.
  • Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance.
  • Deal effectively and consistently with performance problems; document adequately and communicate with direct supervisor and HR.
  • Prepare requests for salary increases for Community Managers and assist with other team members as needed.
  • Approve all timesheets, ensuring hours, vacation, and sick time are correctly reported.
  • Promote harmony and quality job performance through support and effective leadership.
  • Ensure staff compliance and consistency with Company policies and procedures.
• Financial Management
  • Achieve the highest possible net operating income through effective cost control and revenue & leasing improvement.
  • Develop yearly operating budgets/forecasts.
  • Provide monthly written evaluation of income and expense line items that are significantly over budget.
  • Provide Capital improvement suggestions for the future of the site.
  • Monitor all proposals and contracts for large projects at sites and check work in progress.
  • Monitor & maintain the timely receipt and reconciliation of deposits, rent collections, and charges.
  • Monitor & approve the timely receipt, reconciliation, and coding of all vendor invoices.
  • Ensure property closeout is completed on time and ownership financial reports are accurate.
• Strategic Leasing Management
  • Develop yearly marketing plan and utilize marketing strategies & systems.
  • Provide marketing strategy to generate rentals or for rent increases.
  • Ensure staff leasing techniques are effective in obtaining closure and follow-up procedures are met.
  • Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
  • Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter).
• Administrative & Maintenance Management
  • Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis.
  • Assist with the emergency team for the property; ensure proper response and handling of all property emergencies.
  • Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
  • Maintain property appearance and ensure repairs are noted and completed on a timely basis.
  • Plan for and utilize property resources, equipment, and supplies economically.
  • Give direction to and monitor maintenance, construction, and rehabilitation activities.

Requirements

• Affordable housing experience which includes LIHTC.
• Prior experience as a Regional Manager.
• High School Diploma or Equivalent; Bachelor’s degree preferred or four years of experience in the housing industry.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Pay

For individuals hired to work in California, the estimated compensation range for this role is $100,000 - $105,000 USD.