Area Leader

Field-based leadership role overseeing nightly waste, recycling, and compost collection services across 20–40 multifamily communities.

About the role

Manage a team of 15–40 part-time Service Valets, ensuring smooth, safe, and on-time operations. Ideal for a hands-on supervisor who thrives on problem-solving, data-driven decisions, and operational excellence.

Responsibilities

• Onboard, train, and coach Service Valets to deliver high-quality waste, recycling, and compost collection.
• Conduct regular team meetings and safety checks to reinforce best practices and service standards.
• Manage schedules, approve timecards, and keep operations within budget.
• Foster a culture of accountability, open communication, and continuous improvement.
• Step in to ensure uninterrupted service and visit properties to review quality, complete audits, and resolve issues.
• Use the iValet dashboard to track performance and ensure timely service completion.
• Respond quickly and professionally to resident or property concerns.
• Ensure Service Valets have the tools, equipment, and access needed for their routes.
• Assist with hiring, training, and onboarding new Service Valets.
• Pick up and distribute supplies, PPE, and containers as needed.
• Monitor staffing levels and manage costs with your Operations Manager.
• Support special projects or service recovery efforts as assigned.
• Oversee company vehicle maintenance and ensure fleet safety standards are met.

Requirements

• At least one year of prior supervisory experience overseeing a team or crew in a hands-on environment.
• High school diploma or GED required.
• Valid driver’s license and ability to operate a company vehicle.
• Comfortable using Microsoft Office Suite and learning new platforms.
• Strong analytical skills with the ability to interpret reports and make data-driven decisions.
• Clear verbal and written communication skills.
• Quick problem-solving and adaptability to address issues and find solutions.

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Comfortable walking long distances (including stairs) and working outdoors in varying weather conditions.
• Tolerant of disagreeable odors (part of the job).

Pay

$22 – $24 per hour. Final compensation may vary based on location, experience, and skill set.

Schedule

Sunday – Thursday, 6:00 PM – 12:30 AM core hours, plus two flexible hours to complete an 8-hour shift. Schedule may vary based on business needs.

Work Environment

70% field-based / 30% remote administrative. Company vehicle provided.

Benefits

• Medical, dental, and vision coverage for you and your family.
• HSA with employer contributions and Flexible Spending Accounts.
• 401k with company match.
• Life, disability, AD&D, and business travel insurance.
• Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day.
• Tuition reimbursement up to $5,250 per year and access to an online education center.
• Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.