Area Leader

About the role

Supervise Operations. Drive Service Excellence. Grow Your Career. Valet Living is hiring a field-based Area Leader to help oversee our nightly waste, recycling, and compost collection services. In this role, you’ll manage a team of 15 to 40 part-time Service Valets across 20 to 40 multifamily communities—ensuring our service runs smoothly, safely, and on time. This is a great opportunity for someone with supervisory experience who enjoys solving problems, using data to drive decisions and keeping operations on track.

Responsibilities

• Onboard and train your team of Service Valets to deliver high-quality waste, recycling, and compost collection services.
• Provide on-the-job coaching and support, conducting regular team meetings and safety checks to reinforce best practices and service standards.
• Manage schedules, approve timecards, and ensure your team stays on track and within budget.
• Foster a culture of accountability, open communication, and continuous improvement.
• Step in when needed to ensure uninterrupted service—visit properties to review service quality, complete audits, and resolve any issues that come up.
• Use technology tools like the iValet dashboard to track performance and ensure timely service completion.
• Respond to resident or property concerns quickly and professionally.
• Ensure Service Valets have the tools, equipment, and access needed to complete their routes.
• Assist with hiring and training new Service Valets.
• Pick up and distribute supplies, PPE, and containers as needed.
• Work with your Operations Manager to monitor staffing levels and manage costs.
• Help with special projects or service recovery efforts as assigned.
• Oversee company vehicle maintenance and ensure fleet safety standards are met.

Requirements

• At least one-year prior experience overseeing a team or crew in a hands-on environment (preferred).
• Organized and detail‑oriented: able to manage schedules, track service, and follow up on issues.
• Tech‑savvy: comfortable using Microsoft Office Suite and learning new platforms.
• Data‑driven: strong analytical skills with the ability to interpret reports and make decisions.
• Strong communicator: clear verbal and written communication skills.
• Problem solver: quick to adapt, address issues, and find solutions.
• Education: High school diploma or GED required.
• Valid Driver’s License: required, with the ability to operate a company vehicle.