Area General Manager

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights—we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life across cities including Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

About the role

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. This in-person position oversees multiple communities, including a "home" community and several others, ensuring NOI results and Operations OKRs are met. The role reports to the VP of Operations and requires travel between locations.

Responsibilities

• Oversee multiple Sentral communities—serve as the General Manager of a "home" community and have oversight of an additional 2 or 3 communities (number subject to change).
• Direct and lead the portfolio's on-site team members by implementing policies, procedures, and practices to meet and exceed budgeted financial goals and operational performance objectives.
• Provide strategy and leadership to multiple community management teams in an assigned region.
• Create an executive management plan for the market and drive revenue and expense goals for the community.
• Contribute to the establishment and refinement of work quality, cultural initiatives, and best practices to drive results as a team.
• Manage client relationships to enable seamless conflict resolution, account maintenance, and overall development of client relationships.
• Analyze property financial performance as it relates to other portfolio assets.
• Review the annual budget as submitted by the General Manager, and provide feedback and commentary before submission to ownership.
• Ensure compliance with all regulatory and statutory programs.
• Review revenue, expenses, staffing levels, and guest reviews, and implement critical action plans as needed.
• Perform other related duties and assignments as needed.

Requirements

• Bachelor's degree required, preferably in business or hotel administration.
• 7+ years of related work experience in operations, preferably in the hospitality and multi-family industry.
• Excellent interpersonal and leadership skills to guide and motivate teams.
• Strong resolution skills and ability to work well cross-functionally, identifying solutions and thinking outside the box.
• Budgeting, forecasting, planning, sales development, and other related business management skills.
• Demonstrated ability to lead multiple communities.
• Ability to maintain a motivating, positive work environment that holds team members accountable for results.
• Excellent communication skills—oral and written.
• Proficiency in all Microsoft Office applications.

Physical Demands

• Work in spaces that include indoor and outdoor areas, with and without covering.
• Move throughout the property for extended periods of time.
• Transport boxes and equipment weighing up to 20 pounds.
• Communicate with other persons in the building.
• Observe details in surrounding areas and on a screen.

Benefits

• Health & Wellness: Multiple medical, dental, and vision health plan options beginning the first month after your start date, including one fully company-paid plan (no monthly premiums). HSA and FSA options available.
• Invest in Your Future: 401(k) with a 4% company match, eligible after three months of employment.
• Time Off: 11 paid holidays plus 8 types of paid time off (PTO), including personal days with no waiting period, one floating holiday per year, and Enrichment Hours for volunteering or career development.
• Travel Discount: Team members (and their friends and families) receive travel discounts when staying at a Sentral community.
• Deep Savings: Discounted rates on pet insurance, attractions, rental cars, shows, events, and more.