Arctic Club Hotel - Cook

POSITION SUMMARY

A Cook at one of Oxford’s luxury or boutique-style hotels is responsible for preparing consistently high-quality, flavorful, and visually appealing meals that contribute to an exceptional dining experience. This role plays a key part in executing menu items, maintaining proper food handling and preparation practices, and ensuring a clean, organized, and efficient kitchen environment. The Cook plays a key role in striving to meet and exceed Four-Star service standards delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Food and Beverage Preparation (85%): Cook, set up and prepare food on the cookline
  Cook and plate meals for restaurant, banquet, and in-room dining service with attention to consistency, portion sizes, temperature, and presentation
  Assist with menu preparation and execution, including seasonal specials and banquet menus
  Assist with food service throughout banquet functions as needed, ensuring quality of service and product
• Clean kitchen and restaurant as needed, including washing dishes in the absence of a dishwasher, sanitize all food-contact areas multiple times throughout the day
  Assist with ordering of food, receive food and supply shipments
  Ensure that food quality meets expectations including plating and visual appearance
• Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
• Guest Relations (10%): Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
  Interact with front of the house employees as to changes and requests of guests
  Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guest exchanges
• Other (5%): Communicate effectively with all hotel staff to ensure smooth delivery of services
  Complete a daily activity log with pertinent shift information for co-workers and leadership team
  Aid other departments with work as time permits
  Coordinate with front desk, maintenance staff, Chef and Beverage Manager and General Manager on things requiring attention

Core Skills And Values

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Professional Appearance – Presents a professional and polished look
• Results Focused – Consistently delivers results
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily

Preffered Education & Experience

• High School Diploma or GED preferred
• 2+ years Previous culinary experience preferred
• Hospitality / hotel work experience preferred

Job Requirements

• Food handler’s license and liquor server permits as required by state law
• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance
• Physical Requirements: Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
  Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
  Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
  While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)