Arcade & Redemption Manager

About the role

Bring the Arcade to Life.

Responsibilities

• Leading, coaching, and developing a guest-focused team.
• Creating an exciting, organized, and fully stocked Redemption Store that guests love to explore.
• Maintaining an exciting prize store that is clean, welcoming, and guest-ready throughout the day.
• Managing prize inventory, purchasing, merchandising, and product presentation.
• Monitoring department performance and operating within established labor and operating budgets.
• Managing scheduling, inventory, purchasing, and departmental expenses.
• Partnering with Maintenance to maximize game availability and minimize guest impact.
• Working with Technology to recommend game pricing, redemption pricing, and promotional opportunities.
• Leading guest recovery efforts with professionalism and sound judgment.
• Continuously improving the arcade and redemption experience through creativity, organization, and operational excellence.

Qualifications

• Three or more years of progressive leadership experience in retail, hospitality, entertainment, family entertainment, or another guest-focused environment.
• Experience managing scheduling, labor, purchasing, inventory, and operating expenses.
• Strong merchandising and inventory management experience.
• Experience recruiting, hiring, coaching, and developing team members.
• Excellent communication, leadership, and organizational skills.
• Availability to work evenings, weekends, and holidays.