Arbitration Coordinator

About the role

The Arbitrations Coordinator plays an important role assisting the team in various duties with the objective of delivering a high level of customer service and maintaining customer loyalty.

Responsibilities

• Distribute new incoming arbitration claims, handling incoming phone calls and assigning online customer cases.
• Requests and reviews evidence such as pictures, estimates, witness statements, etc. from both parties.
• Affixes with team with follow up calls to dealers and reminds dealers of the arbitration rules.
• Investigates and coordinates the resolution of arbitration claims submitted by customers.
• Interprets and applies OPENLANE Terms and Conditions in a fair and impartial manner.
• Communicates with customers and clients to discuss the validity of the claim.
• Provides excellent customer service and offers options to improve buyer experience.

Requirements

• High School Diploma or equivalent.
• Experience with dispute resolution or automotive, mechanical, or body shop environments.
• Strong verbal and written communication and effective report writing skills.
• Working knowledge of Google applications including Sheets, Docs, and Gmail.
• Superior dispute resolution orientation and strong organizational skills.

Qualifications

• Bachelor’s degree is preferred but not required.
• Auto auction experience or specific experience with automobile brands and equipment is a plus.

Skills

• Customer-oriented
• Detail-oriented
• Knowledgeable
• Collaborative

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Pay

• Commensurate with experience

Schedule

• Varies