Arbitration Administrator

Responsibilities

• Provide Excellent Customer Service
• Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
• Be familiar with procedures for handling all aspects of customer complaints or disputes.
• Resolve customer complaints in a friendly, courteous manner.
• Advise the designated manager of all serious complaints or incidences.
• Resolve arbitration differences in a polite and distinct manner ensuring each customer is aware of sale regulations.
• Recommend new customer services and procedures to the General Manager or designated manager.
• Enforce And Communicate Arbitration Policy And Procedure
• Maintain a good flow of communication with management and office personnel.
• Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager or other corporate sources.
• Understand and enforce the auction’s arbitration policies and procedures.
• Perform customer arbitration transactions in a prompt and courteous manner.
• Research and recommend options and resolutions to the General Manager or designated manager regarding all post-sale issues (example: mechanical repairs, transportation costs, etc.).
• Coordinate third-party inspections and perform proper recordkeeping.
• May perform some accounts receivable duties.

Qualifications

• A High School Diploma or GED
• One (1) year of mechanical experience is preferred.
• At least three (3) years of auto auction experience preferred.
• Basic Mechanical and Body Shop knowledge preferred.
• Basic computer skills are required.
• Effective communication skills required.
• Must be qualified to operate a motor vehicle and possess a valid driver license.

Physical Requirements and Working Conditions

• The physical activity requirements of the position are from Medium to Heavy Physical Work.
• Constant – standing, watching, touching, listening, walking, reaching, grasping, talking, kneeling, stooping, crouching
• Frequent – sitting, feeling, pushing, pulling, lifting
• Occasional – climbing, balancing, crawling
• Potential – running, jumping, yelling, or other rapid or forceful movement in emergency situations