Arbitration Administrator

About the role

ADESA, a Carvana-owned company, is seeking a Vehicle Inspector to oversee vehicle inspections, manage the WIP pipeline, and resolve discrepancies between buyers and sellers.

Responsibilities

• Inspection Oversight: Ensure accuracy and consistency in vehicle inspections.
• Pipeline Management: Manage the WIP pipeline to ensure efficient vehicle flow.
• Arbitration Resolution: Resolve disputes arising from representations made on the auction block.
• Hands-on Quality Control: Conduct inspections when necessary to verify vehicle condition.
• Customer Liaison: Provide prompt and courteous service to internal and external customers.
• Technical Compliance: Enforce auction policies, NAAA guidelines, and jurisdictional requirements.
• Third-Party Coordination: Coordinate third-party inspections and maintain accurate records.
• Reporting & Documentation: Maintain precise records of arbitration outcomes and provide status updates.
• Safety & Compliance: Ensure adherence to company policies, safety protocols, and legal requirements.
• Other Duties: Perform any other tasks assigned by the designated manager.

Skills and Attributes

• Technical/Mechanical Knowledge: Strong understanding of vehicle mechanics and diagnostic capabilities.
• Conflict Resolution: Exceptional ability to negotiate and resolve disputes.
• Analytical Thinking: Strong problem-solving skills with the ability to interpret inspection reports.
• Communication: Excellent verbal and written communication skills.
• Organizational Excellence: Ability to manage a high-volume WIP pipeline and maintain attention to detail.
• Customer Focus: Professional presence with a commitment to providing a high-quality, customer-focused auction experience.

Qualifications

• High School diploma or GED preferred.
• Previous automotive auction, inspection, or mechanical experience required.
• Must be 18 years of age and have a valid driver's license meeting the requirements.
• Able to safely drive a variety of makes/models/sizes of vehicles.
• Proficiency with computer systems, mobile inspection tools, and internal inventory databases.

Skills and Attributes

• Technical/Mechanical Knowledge: Strong understanding of vehicle mechanics and the ability to perform basic diagnostic determinations.
• Conflict Resolution: Exceptional ability to negotiate and resolve disputes between parties in a professional and unbiased manner.
• Analytical Thinking: Strong problem-solving skills with the ability to interpret inspection reports and auction rules.
• Communication: Excellent verbal and written communication skills to effectively interact with buyers, sellers, and internal teams.
• Organizational Excellence: Proven ability to manage a high-volume WIP pipeline and multitask while maintaining strict attention to detail.
• Customer Focus: Professional presence with a commitment to providing a high-quality, customer-focused auction experience.

Benefits and Perks

• Competitive Pay
• Quality Benefits
• Holiday and Paid Time Off
• Educational and Equipment Reimbursement Programs
• Matching 401(k)
• Career Path Opportunities
• And More!

Other Requirements

• To be able to do your job at ADESA, you must be able to read, write, speak, and understand English.
• The physical activity requirements of the position range from Medium to Heavy Physical Work.
• The physical working conditions include temperature changes, outside weather conditions, slight noise levels, and minor atmospheric conditions affecting skin or respiratory systems.
• To be able to do your job at ADESA, you must be able to read, write, speak, and understand English.
• The physical activity requirements of the position range from Medium to Heavy Physical Work.
• The physical working conditions include temperature changes, outside weather conditions, slight noise levels, and minor atmospheric conditions affecting skin or respiratory systems.

Legal Stuff

• Hiring is contingent on passing a complete background check.
• This role is not eligible for visa sponsorship.
• ADESA is an equal employment opportunity employer.
• All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
• ADESA also prohibits harassment of applicants or employees based on any of these protected categories.