Arbitration Admin

About the role

The Arbitration Administrator will report to the Arbitration Manager, with a primary responsibility to resolve differences between the buyer and seller arising from representations the sellers make on an auction. The role involves researching all issues, recommending final decisions regarding post auction issues, performing customer service tasks, and enforcing company policies.

Responsibilities

• Research and recommend options and resolutions to the Arbitration Manager regarding all post auction issues (ex: mechanical repair, transportation costs, etc.)
• Communicate final decisions to both buyer and seller and coordinate the post-auction process (ex. unwinding deals, price negotiation, transportation returns, etc.)
• Coordinate and facilitate all logistics for third-party vehicle inspections and perform proper record keeping
• Perform accounts receivable duties
• Understand and enforce ACV Arbitration policies and procedures
• Practice and promote teamwork at all times
• Maintain a good flow of communications with the entire team including all management
• Recommend new customer services and procedures to the Arbitration Manager

Requirements

• Minimum - High School or GED
• Preferred - 4 Year / Bachelors Degree
• 3 years Customer service and/or claims roles
• Experience with Salesforce or other CRM
• A minimum of 1 year of mechanical experience preferred
• Automotive auction experience preferred
• Ability to be self-motivated and able to work independently
• Adapt quickly to shifting priorities and assist others in doing so

Qualifications

• High School or GED
• Bachelor's Degree
• 3 years Customer service and/or claims roles
• Experience with Salesforce or other CRM
• Minimum 1 year of mechanical experience
• Automotive auction experience
• Self-motivated and able to work independently
• Quickly adapt to changing priorities

Skills

• Customer service skills
• Arbitration knowledge
• Research and decision-making abilities
• Communication and coordination skills
• Enforcement of company policies

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retail planning through the Company’s 401(k)

Pay

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Schedule

N/A