Aquatics Lead / Coordinator

Position Purpose

Drive successful Swim business through excellence on the aquatics side of the business.

Essential Job Duties

• Hiring, Training and Developing People
• Training of SafeSplash Instructors: Facilitation of entire training program for Swim instructors including the curriculum and practical trainings
• Maintain the high standard of teaching requirements of SafeSplash Swim School
• Detailed management of training schedules to make sure that training requirements are met
• Instructor Review Program: Facilitation of Quarterly and Annual reviews for all instructors. Scheduling and management of Quarterly Review process, which includes management of the Peer-to-Peer program
• Collaboration with the SwimLabs Operations Manager, conducting and communicating annual reviews for all instructors
• Must be able to critique employee performance and communicate feedback effectively
• Must be able to identify employee deficiencies and provide supplemental training
• Develop programs
• Evaluate customer progress continuously
• Make sure all customers are happy
• Ongoing Education: Development and communication of ongoing education material to instructors. Promotes continuing education and development of instructors
• Communication of training provided by Corporate or development of material needed by local staff
• Poolroom and Equipment Room Management: Management of all poolroom and equipment room operations including ongoing maintenance, cleaning, and chemical usage
• CPO Certification required
• Maintains pools according to local health department requirements
• Keeps the poolroom clean and operational to high SwimLabs standards
• Manages usage and supply of all chemicals, tools, and equipment
• Manages equipment and keeps all functionality at all times
• Delegates responsibilities to staff and oversees teamwork
• Frontline Technical Support: Responsible for all technology involved with lessons. Maintenance of computer and camera systems
• Acts as first responder to technical issues
• Works with Corporate IT Specialist to address ongoing maintenance and immediate technical issues
• Staff Culture: Development and continuation of positive work environment for all staff that maintains exceptional lesson quality and outstanding customer service
• Maintaining a safe, secure, and legal work environment
• Developing a teamlike atmosphere that encourages instructors to collaborate and learn from each other
• Implementation of team building activities that lead to employee retention
• Work closely with SwimLabs Operations Manager on many business related duties including, but not limited to: Recruiting, selecting, and converting prospective applicants into SwimLabs Instructors
• Scheduling training, classes, staff availability, and on-going education

Desired Qualifications

• Strong organizational skills
• Interpersonal skills
• Coached for a minimum of 2 years
• Effective communication skills
• Passionate about swimming
• Background in swimming
• Undergraduate degree preferred