Aquatics Coordinator

Location: Ray & Joan Kroc Corps Community Center – Chicago
Reports to: Assistant Aquatics Manager
FLSA status: Exempt | Pay grade: 205 | People manager: Yes

About the role

The Salvation Army is dedicated to “Doing the Most Good” through officers, soldiers, staff, volunteers, donors, and partners who holistically meet the physical, emotional, and spiritual needs of vulnerable neighbors. The Ray and Joan Kroc Corps Community Center of Chicago expresses that mission by providing a safe, enriching, and sacred environment where individuals can reach their physical, intellectual, social, and spiritual potential. The Center’s vision is to touch individuals, families, and seniors of the Southside with Community, Wellness, Excellence, Character, and Faith.

As a member of the Leadership Team, the Aquatics Coordinator assists the Aquatics Manager and Assistant Aquatics Managers in covering pool shifts as a shift leader and in developing and managing programming and daily operations of the Aquatics Department. The Coordinator effectively manages and supervises all pool personnel during assigned shifts.

Responsibilities

• Assist in day‑to‑day operation of aquatic programs and facilities; monitor all programs relevant to aquatic areas.
• Recognize spiritual needs of individuals and refer to the officer/pastor (an ordained minister) when appropriate.
• Work with the Events Team to plan and facilitate external group rentals.
• Follow and ensure adherence to The Salvation Army Policies and Procedures and the Kroc Center Code of Ethics.
• Prepare and complete forms, reports, and correspondence related to training and class registrations.
• Assist with creation, development, and implementation of staff professional and personal development plans.
• Research and assist in development of new aquatic programs.
• Schedule and run aquatic program clinics (Tiny Tots, Aquatic Exercise, Learn to Swim, Diving, Swim Team, and any other programs offered).
• Enforce Red Cross safety standards.
• Assist with regular preventative maintenance and operational support for all pools and equipment.
• Monitor aquatic inventory and ensure availability of materials for programming.
• Develop cooperative ventures that engage community groups in aquatic programming.
• Provide excellent customer service and enforce safety rules in swimming areas.
• Ensure all areas have competent, certified, and trained employees committed to the mission; directly supervise all Aquatics staff and volunteers in the absence of the Assistant Aquatics Manager during assigned shifts.
• Maintain clear communication channels with staff, volunteers, and program participants.
• Attend all scheduled aquatic staff meetings and other assigned leadership meetings.
• Maintain bulletin boards with current, appropriate information.
• Help maintain an accurate calendar of events and daily schedule of aquatic programs and facility usage for internal and external programs.
• Maintain a safe working environment; ensure staff are trained on program‑related safety procedures.
• Report harmful facility problems to the Facilities Maintenance Supervisor.
• Assist in developing systems that safeguard facilities, supplies, and equipment related to the aquatic program.
• Follow the Emergency Disaster Evacuation Plan for the aquatics area.
• Ensure staff injuries and liability injuries are reported timely per HR Manual procedures.
• Ensure all aquatic equipment is maintained and properly inventoried during shift.
• Review all safety information and postings for compliance in the pool area and facility.
• Help enforce the pool working schedule based on program needs and approved hours/status of employment.
• Provide leadership for other Kroc Center projects as assigned.

Reporting relationships

This position reports to the Assistant Aquatics Manager. In the absence of Aquatics Management, the Coordinator directly supervises all Aquatics staff. The role interacts with a wide range of contacts inside and outside The Salvation Army, acting as a representative of the Army and its mission.

Requirements

• High school diploma or equivalent.
• Minimum two years’ experience in Aquatics Management with a staff of at least 15.
• Valid Illinois driver’s license, insured transportation, and ability to meet The Salvation Army’s driving requirements (must obtain within three months of hire).
• Current certifications: American Red Cross First Aid (or First Aid for Public Safety Personnel Title 22 or above), CPR for the Professional Rescuer (CPR Pro), and Lifeguard Training (equivalent certificates accepted).
• Safe from Harm certification within 30 days of hire.
• Certified Pool Operator (CPO), Lifeguard Instructor (LGI), and Water Safety Instructor (WSI) certifications within 6 months of hire.

Skills & abilities

• Philosophy of education and child development consistent with the RJKCCC and The Salvation Army.
• Ability to manage projects, priorities, and programs in a constantly changing environment.
• Communication and management style that exhibits Salvation Army principles and values.
• Leadership style that fosters team relationships to accomplish objectives and solve problems/crises professionally.
• Service orientation: anticipating and responding to needs of clients, employees, and management.
• Demonstrated ability to speak before large and small groups with poise and enthusiasm; effective English communication.
• Ability to work with children, parents, and staff in leadership, counseling, and education capacities.
• Desire and ability to provide the safest possible environment in a swimming setting.
• Extensive knowledge of large community centers offering diverse programs and services.
• Sensitivity to needs of children, adults, and older adults; respect for their worth as individuals.
• Understanding of children’s educational and recreational needs and appropriate positive discipline methods.
• Ability to supervise staff and participants of varying education levels and diverse cultural backgrounds.

Physical demands & work environment

Moderate physical work required. Regular use of standard office equipment and a PC. Swimming activities and lifting of heavy swimming equipment are periodic. Participation in community center activities may be expected. Work environment includes a community center with medium‑to‑high noise level. Occasional driving required. Must be able to lift and carry 40 lbs.

Competencies

• Maintain a positive work atmosphere through behavior and communication that fosters positive relationships with co‑workers and supervisors.
• Resolve conflicts in a positive manner.
• Treat staff, clients, and visitors with courtesy.
• Respect others’ property and person.
• Use professional and appropriate communication with and about co‑workers, supervisors, and subordinates.
• Support the Mission of The Salvation Army by treating every donor, contact, and colleague with respect and dignity, without discrimination of any kind.

Performance measurements

Evaluation is based on how effectively the outcomes of this position are achieved, how well the mission and objectives of the RJKCCC are met, and how effectively assigned departments and staff accomplish their goals and objectives.

Mission statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.