Aquatics Coordinator

About the Role

The Aquatics Coordinator assists the Aquatics Manager and Assistant Aquatics Managers in covering pool shifts as a shift leader and in the development and management of programming and daily operations of the Aquatics Department at the Ray & Joan Kroc Corps Community Center in Chicago. This exempt, full‑time position (Pay Grade 205) reports to the Assistant Aquatics Manager and directly supervises all aquatics staff and volunteers during assigned shifts. The role is part of the Kroc Center Leadership Team and must align with the mission of The Salvation Army to “Do the Most Good” by providing a safe, enriching environment where individuals reach their physical, intellectual, social, and spiritual potential.

The Center’s vision is to touch individuals, families, and seniors of the Southside through Community, Wellness, Excellence, Character, and Faith. The Coordinator helps fulfill that vision by ensuring Red Cross safety standards, managing aquatic programs (Tiny Tots, Aquatic Exercise, Learn to Swim, Diving, Swim Team, etc.), coordinating with the Events Team for external rentals, maintaining inventory and equipment, and fostering community partnerships.

Responsibilities

• Assist in day‑to‑day operation of aquatic programs and facilities; monitor all aquatic programs.
• Serve as shift leader, directly supervising all aquatics staff and volunteers in the absence of the Assistant Aquatics Manager.
• Ensure adherence to The Salvation Army policies, procedures, and the Kroc Center Code of Ethics.
• Prepare and complete forms, reports, and correspondence for training and class registrations.
• Assist with creation, development, and implementation of staff professional and personal development plans.
• Research and assist in developing new aquatic programs; schedule and run program clinics.
• Enforce Red Cross safety standards; assure regular preventative maintenance and operational support for pools and equipment.
• Monitor aquatic inventory and ensure availability of materials for programming.
• Develop cooperative ventures with community groups for aquatic facility programs; provide excellent customer service and enforce safety rules.
• Maintain clear communication channels with staff, volunteers, and participants; attend all scheduled aquatic staff and leadership meetings.
• Maintain bulletin boards, an accurate calendar of events, and daily schedule of aquatic programs and facility usage.
• Maintain a safe working environment; ensure staff are trained on safety procedures; report facility problems to Facilities Maintenance Supervisor.
• Follow the Emergency Disaster Evacuation Plan for the aquatics area; report staff and liability injuries timely per HR Manual procedures.
• Ensure all aquatic equipment is maintained and properly inventoried during shift; review safety postings for compliance.
• Help enforce pool working schedules based on program needs and approved hours.
• Provide leadership for other Kroc Center projects as assigned.

Requirements

• High School diploma or equivalent.
• Minimum two years’ experience in aquatics management with a staff of at least 15.
• Valid Illinois driver’s license, insured transportation, and ability to meet The Salvation Army’s driving requirements (must obtain within three months).
• Current certifications: American Red Cross First Aid (or First Aid for Public Safety Personnel Title 22), CPR for the Professional Rescuer (CPR Pro), and Lifeguard Training (equivalent certificates accepted).
• Safe from Harm certification within 30 days of hire.
• Certified Pool Operator (CPO), Lifeguard Instructor (LGI), and Water Safety Instructor (WSI) certifications within six months of hire.

Skills

• Philosophy of education and child development consistent with the RJKCCC and The Salvation Army.
• Ability to manage projects, priorities, and programs in a constantly changing environment.
• Communication and management style reflecting Salvation Army principles and values.
• Leadership style that fosters team relationships to accomplish objectives and resolve crises professionally.
• Service orientation; anticipating and responding to needs of clients, employees, and management.
• Demonstrated ability to speak before large and small groups with poise and enthusiasm; effective English communication.
• Ability to work with children, parents, and staff in leadership, counseling, and education capacities.
• Desire and ability to provide the safest environment in a swimming setting.
• Extensive knowledge of large community centers offering diverse programs and services.
• Sensitivity to needs of children, adults, and older adults; respect for their worth as individuals.
• Understanding of children’s educational and recreational needs and positive discipline methods.
• Ability to supervise staff and participants of varying education levels and diverse cultural backgrounds.

Physical Demands & Work Environment

This position requires moderate physical work. The employee regularly uses standard office equipment and a PC, performs swimming activities, and lifts swimming equipment (up to 40 lbs). The work environment is a community center with medium‑to‑high noise levels; occasional driving may be required. Participation in community center activities is expected at times.

Competencies

• Maintain a positive work atmosphere through behavior and communication that fosters positive relationships.
• Resolve conflicts in a positive manner.
• Treat staff, clients, and visitors with courtesy.
• Respect others’ property and person.
• Use professional and appropriate communication with co‑workers, supervisors, and subordinates.
• Support the Mission of The Salvation Army by treating every donor, contact, and colleague with respect and dignity, without discrimination.

Performance Measurements

Evaluation is based on how effectively the outcomes of this position are achieved, how well the mission and objectives of the RJKCCC are met, and how effectively assigned departments and staff accomplish their goals and objectives.

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.