APPS Workforce Administration (WFA) Analyst

About the role

The APPS Workforce Administration (WFA) Analyst position within UC Riverside's Auxiliary Budget & Finance Department is responsible for providing project management support, ensuring accurate processing of payroll, personnel, and financial transactions, and utilizing data and analytics to identify trends in delayed or inaccurate processing.

Responsibilities

• Work with a wide range of clients to gather information needed for processing requests from their respective departments.
• Ensure accurate entry and handling of information related to requests for services to minimize errors.
• Provide project management support for creating, organizing, and executing mass onboarding/offboarding/payroll related requests.
• Timely and accurately review, prepare, process, and audit payroll, personnel, and financial transactions.
• Utilize data and analytics to complete audits and identify trends in delayed or inaccurate processing.
• Interact with client partners and colleagues in UCR's Central Office, the UCPath Campus Support Center, and the UCPath Center to resolve service escalation issues.
• Be the first point of contact for department partners regarding employment appointments.
• Partner with the APPS Manager, APPS team, other Shared Service Centers, clients, and stakeholders to identify opportunities for continuous improvement in service effectiveness, accuracy, and delivery.

Requirements

• Intermediate mathematical skills.
• Ability to use discretion and maintain strict confidentiality.
• Working knowledge of many payroll processes, policies, and procedures; knowledge of organization-specific computer application programs.
• Demonstrated judgment and decision-making skills; verbal, written, and active listening communication skills.
• Uses interpersonal skills and service orientation skills in interactions with customers and colleagues.
• Good organizational skills and ability to multi-task.
• Working knowledge of organizational processes, procedures, and understands organizational rules and regulations.
• Problem-solving, problem identification, and reasoning skills.
• Knowledge and intermediate level skill with Microsoft Office Suite of Applications (Excel, Word, PowerPoint).

Qualifications

• Current work authorization.
• Experience with I-9 compliance requirements and employee onboarding.
• Experience working in a high volume, multi-function shared services environment.
• Intermediate level skill with PeopleSoft or similar enterprise-wide automated payroll systems.
• Knowledge of UCR systems such as TARS, Looker, UCRFS Totals, HRDW, Kronos, etc.