Workforce Analyst

About the role

The Workforce Analyst is responsible for labor planning, scheduling strategy, and workforce analytics across Palisades Tahoe Resort. This role optimizes labor utilization, enhances scheduling practices, and supports financial and operational objectives while maintaining a positive employee experience.

Responsibilities

• Labor utilization and scheduling practices across resort departments, ensuring alignment with operational needs, financial targets, and employee experience goals.
• Partner with department leaders to develop effective staffing models and scheduling strategies based on various data points such as skier forecasts, weather, business demand, etc.
• Monitor labor metrics including hours worked, overtime and labor cost percentages; identify trends and opportunities for improvement.
• Develop and maintain labor reporting and dashboards to support operational and executive decision-making.
• Serve as the resort subject matter expert for workforce scheduling systems and labor management tools, including Workday scheduling functionality.
• Audit schedules and labor practices for compliance with company policies, labor laws, meal/rest break requirements.
• Provide guidance and training to managers on scheduling best practices, labor optimization, forecasting, and workforce planning.
• Support the development and implementation of labor standards, staffing templates, and scheduling SOPs across departments.
• Collaborate with Finance, HR, and operational leaders on annual labor budgeting, forecasting, and strategic workforce planning initiatives.
• Identify operational inefficiencies and partner with leaders to implement process improvements that balance service standards, labor efficiency, and employee engagement.
• Absorb peak periods, special events, holidays, and seasonal transitions through proactive labor forecasting and staffing support.
• Monitor open shifts, schedule adherence, and staffing gaps; support operational leaders with workforce solutions as needed.
• Participate in workforce optimization and scheduling-related projects, implementations, and continuous improvement initiatives.

Requirements

• Advanced Excel proficiency, including pivot tables, charts, formulas, and data analysis; (experience with SQL, BI tools a plus).
• Strong data analysis and database management skills, including the ability to understand data structures across multiple systems and retrieve, validate, and interpret workforce data.
• Experience with workforce management and scheduling systems, preferably Workday.
• Demonstrated ability to analyze complex data and translate insights into clear, actionable business recommendations.
• Excellent written and verbal communication skills, with the ability to influence stakeholders and communicate effectively at all levels of the organization.
• Strong organizational, problem-solving, and project management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Adaptable and solutions-oriented, with the ability to respond effectively to changing business needs and priorities.
• Able to maintain confidentiality and handle sensitive information with discretion.
• Strong interpersonal skills with the ability to work independently and collaboratively across departments.
• Exceptional attention to detail and commitment to accuracy.
• Strong customer service mindset and safety awareness.

Qualifications

• High School Diploma or GED
• Two years of experience in workforce management, scheduling, analytics, related experience and/or training; or equivalent combination of education and experience.
• Strong knowledge of labor laws, staffing and scheduling best practices, HR processes, FLSA guidelines and CA State Labor Laws.
• Proficiency with Workday and Microsoft Excel.

Skills

• Advanced Excel proficiency
• Data analysis and database management skills
• Workforce management and scheduling systems experience
• Strong communication and problem-solving skills
• Organizational and project management skills
• Ability to maintain confidentiality and handle sensitive information
• Customer service mindset and safety awareness

Benefits

• Free skiing + riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free lift tickets, plus 50% off lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

Pay

The base salary range below represents the low and high end of the Palisades Tahoe Resort, LLC's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Schedule

This role is on-site and is NOT remote. Applicants must be 18 years of age.