Workforce Analyst
Pay
The Target Pay Range for this position is $31.92-$38.85 hourly. The full Pay Range is $24.76-$46.06 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.
Benefits
BECU offers a comprehensive benefits package designed to support you and your family. This includes:
A 401(k) Company Match (up to 3%)
Medical, Dental, and Vision (family contributions as well)
PTO Program + Exchange Program
Tuition Reimbursement Program
BECU Cares volunteer time off + donation match
Responsibilities
The Workforce Analyst plays a critical role in optimizing workforce performance across the Contact Center by leveraging workforce management systems, data analytics, and emerging technologies. This role is responsible for forecasting, scheduling, and real-time workforce optimization, while contributing to data-driven decision making through business intelligence and storytelling.
Qualifications
High School diploma or equivalent experience
2+ years of experience in workforce management, contact center operations, or related analytical role
Advanced proficiency in Excel (or similar tools) for data analysis and reporting
Desired Qualifications:
Experience with NICE CXone or similar CCaaS/WFM platforms
Experience with business intelligence tools (e.g., Tableau, Power BI)
Experience with SQL, Python, or other data/querying languages
Experience with data visualization and data storytelling techniques
Familiarity with AI tools or willingness to learn and apply AI in workforce optimization
Experience in financial services or a contact center environment
Requirements
This role requires:
Curiosity and an analytical mindset
A passion for innovation
Strong organizational and communication skills
Ability to work independently and collaboratively
Skills
The ideal candidate should have:
Experience with workforce management systems, data analytics, and emerging technologies
Advanced proficiency in Excel (or similar tools) for data analysis and reporting
Experience with business intelligence tools such as Tableau, Power BI, Excel, and similar platforms
Experience with data visualization and data storytelling techniques
Familiarity with AI tools or willingness to learn and apply AI in workforce optimization
Benefits
BECU offers a comprehensive benefits package designed to support you and your family. This includes:
A 401(k) Company Match (up to 3%)
Medical, Dental, and Vision (family contributions as well)
PTO Program + Exchange Program
Tuition Reimbursement Program
BECU Cares volunteer time off + donation match
About the Role
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.