APPRENTICE EPIC WISDOM ANALYST

About the role

The Apprentice Analyst will join a team responsible for supporting clinical solutions and practice management applications deployed across the OCHIN collaborative as well as support other systems used by the EPIC Operations Team.

Responsibilities

• First line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues by troubleshooting and resolving issues within application modules in response to user requests.
• Resolve problems with application vendor or other technical support as indicated.
• Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations through the completion of Help Desk tickets, calls and live chats.
• Triage incoming calls and communications to determine the priority level and appropriate team to address issue.
• May Provide support to the Electronic Health Record Support Analyst (EHRSA) of other organizations.
• Perform routine build and configuration in Epic and related products as directed by the Sr. Revenue Cycle Analyst mentor.
• Discuss and provide workflow solutions and ensure understanding of the system through hands on training.
• Document build specifications, team processes and complex clinic workflows as directed by the Sr. Revenue Cycle Analyst mentor.
• Other duties as assigned.

Requirements

• Completion of an OCHIN workforce training program or similar experience (e.g., prior role within OCHIN, member site, or similar organization) preferred.
• Epic Ambulatory proficiency and Epic Wisdom Proficiency must be obtained within 90-days of employment.
• Experience working in Dental Field/Clinic preferred.
• Epic proficiency is strongly preferred.
• Demonstrated specialized expertise in a defined application area is strongly preferred.
• Interest in data analysis, problem solving and continuous learning.
• Basic understanding of healthcare operations and EHR systems.
• Strong analytical and problem-solving skills.
• Excellent communication, collaboration, and organizational skills.
• Strong computer literacy and willingness to learn new tools and systems.
• Strong attention to detail and ability to follow instructions.

Qualifications

• Completion of an OCHIN workforce training program or similar experience (e.g., prior role within OCHIN, member site, or similar organization) preferred.
• Epic Ambulatory proficiency and Epic Wisdom Proficiency must be obtained within 90-days of employment.
• Experience working in Dental Field/Clinic preferred.
• Epic proficiency is strongly preferred.
• Demonstrated specialized expertise in a defined application area is strongly preferred.
• Interest in data analysis, problem solving and continuous learning.
• Basic understanding of healthcare operations and EHR systems.
• Strong analytical and problem-solving skills.
• Excellent communication, collaboration, and organizational skills.
• Strong computer literacy and willingness to learn new tools and systems.
• Strong attention to detail and ability to follow instructions.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication, collaboration, and organizational skills.
• Strong computer literacy and willingness to learn new tools and systems.
• Strong attention to detail and ability to follow instructions.

Benefits

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career

Pay

$49,939 or $59,927 (Non Negotiable)

Schedule

This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings.

Physical Requirements/Work Environment

Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action. Reading, speaking, writing, and understanding English. While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms. This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings. The role routinely uses standard office equipment such as computers and mobile devices. Work Location and Travel Requirements OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. Work from home requirements are: Ability to work independently and efficiently from a home office environment High Speed Internet Service It is a requirement that employees work in a distraction free workplace No travel is required

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve. As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.