Appraisal Desk Coordinator

About the role

The Appraisal Desk Coordinator plays a critical role in the company’s appraisal lifecycle and compliance processes. This position is responsible for full-cycle appraisal management including appraisal ordering, vendor coordination, quality control review, UCDP management, communication with internal and external stakeholders, and deadline oversight.

Responsibilities

• Manage and prioritize a high-volume caseload of appraisal orders across multiple branches and loan products.
• Perform detailed and accurate appraisal ordering in ValueLink, accounting for product type, loan program, overlays, investor requirements, branch nuances, and compliance guidelines.
• Monitor unassigned orders to ensure timely placement with the correct vendor; negotiate due dates and fees when requested by vendors.
• Track orders pending payment and follow up to ensure same-day payment and continued movement of the order.
• Order and manage ancillary valuation products (desk reviews, field reviews, automated tools, etc.) as required.
• Perform initial QC reviews of completed appraisal reports to assess completeness, compliance, accuracy, and alignment with order requirements.
• Conduct revised QC reviews after corrections are submitted, ensuring all prior issues are fully resolved.
• Complete side-by-side reviews of two appraisals on the same property, reconciling differences, identifying inconsistencies, and assessing valuation credibility.
• Review appraisal transfer packages (transfer letter, report components, exhibits, invoices) for completeness and compliance before routing to underwriting.
• Call appraisers with orders due today to confirm delivery and ensure deadlines are met.
• Contact appraisers with past-due orders, evaluate whether delay reasons are valid (e.g., original comp photo requirements), and set clear expectations for immediate completion.
• Escalate non-responsive appraisers, repeated delays, or compliance concerns to leadership as appropriate.
• Respond to all ValueLink comments from processors, underwriters, loan officers, brokers, AMCs, and appraisers.
• Draft and send compliant, well-articulated revision requests based on underwriter conditions while ensuring Appraiser Independence Requirements (AIR) are upheld.
• Participate in the department’s phone line, handling inbound and outbound calls to resolve issues and advance orders.
• Provide professional, prompt, and solution-oriented communication always.
• Manage the ROV process in full compliance with current Fannie Mae/Freddie Mac guidance and internal policies.
• Review supporting documentation, evaluate validity, and communicate with the AMC/appraiser in a compliant manner.
• Create and submit UCDP files for completed appraisals.
• Correct and resubmit UCDP hard stops or errors to ensure successful SSR generation.
• Upload SSRs into the LOS and ensure investor compliance.
• Partner with underwriting, processing, and branch staff to clarify appraisal issues, resolve escalations, and maintain smooth collateral workflow.
• Aid internal staff with questions regarding appraisal requirements, vendor selection, conditions management, and product types.

Requirements

• Prior Appraisal Desk Coordinator or AMC experience.
• Previous hands-on appraisal-related experience (ordering, reviewing, managing vendors, or collateral operations).
• Experience with Encompass LOS.
• Experience with ValueLink appraisal management software.
• Strong understanding of appraisal regulations including USPAP, Appraiser Independence Requirements (AIR), and investor guidelines (Fannie Mae, Freddie Mac, FHA, Non-QM).
• Ability to manage a high-volume pipeline with urgency and accuracy.
• Strong verbal and written communication skills, especially when resolving complex valuation issues.
• Excellent analytical skills and attention to detail.
• Ability to work independently in a remote environment and meet strict deadlines.

Qualifications

• High School Diploma or equivalent required.
• Associate degree or higher preferred.

Skills

• Exceptional attention to detail.
• Strong analytical skills.
• Deep understanding of appraisal requirements across loan programs.
• Ability to manage a high-volume pipeline with urgency, accuracy, and professionalism.
• Professional, prompt, and solution-oriented communication.
• Compliance with appraisal regulations and internal policies.

Benefits

• Medical, Dental, and Vision Insurance
• GAP Insurance
• Company-paid Life Insurance
• Voluntary Life Insurance
• 401(k)
• Pet Insurance
• LegalShield / IDShield

Pay

$50,000 – $65,000 per year

Schedule

ALL REMOTE POSITIONS REQUIRE A DOWNLOAD SPEED OF NO LESS THAN 100 MBPS.