Appraisal Coordinator

Responsibilities

• Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns
• Provide a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have
• Keep work order statuses up to date in the system
• Prioritize work, meet deadlines and achieve productivity goals
• Keep management posted on any unusual situations, instructions, etc.

Qualifications

• Excellent communication and customer service skills
• Techonological proficiency
• The drive to exceed client expectations
• Demonstrates high emotional intelligence through good listening and problem-solving skills
• Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
• Ability to solve problems/technical difficulties with a variety of variables
• Effectively respond to questions from managers, underwriters, agents, and policyholders
• Strong analytical skills and resourcefulness
• Excellent written and oral communications
• Manage multiple projects at once and handle time sensitive urgencies