Appraisal Coordinator

About the role

Bonhams is seeking an enthusiastic and organized Appraisals Coordinator to join our Marlborough, MA based Appraisals Department. The position is primarily an administrative role with a significant amount of data entry in a fast-paced environment.

Key Tasks and Responsibilities

• Generate appraisals for Bonhams in the U.S. from initial appointment to delivery of final appraisal reports to clients
• Work with specialists at all levels to enter or transcribe data and other information into Bonhams proprietary database system (A3)
• Assemble, proof, edit draft appraisals to ensure appraisal reports comply with Bonhams’ standards and requirements, as well as other regulatory requirements for final review and approval by manager
• Process, bind and send appraisal reports to the client, meeting expected delivery date
• Follow up on past-due invoices when necessary
• Track appraisal materials through the entire appraisal process, ensuring that all back-up information is retained
• Aid in putting together appraisal agreements and ensure that they are signed and included in the work file
• Maintain central appraisal work files with all relevant and required information, including drafts of appraisal reports, comparable sale records, images among others
• Maintain Excel reports on appraisal statuses and extract statistical information to report on department status, total values, and conversions to sales
• Proactively resolve situations with stakeholders and understand when to advance the issue to the next management level
• Develop recommendations to streamline work processes, enhance services, and maximize profitability
• Provide clients with detailed information regarding services and fees for appraisal services
• Work with manager to extract historical appraisal data to provide potential sale prospects
• Assist with other administrative and special projects as needed, and on a continuing basis requested from manager

Key Skills and Attributes

• Bachelor's Degree or the equivalent required, ideally in relevant area of study/interest
• 1+ years of relevant work experience in a high-volume environment showing exceptional organizational skills and attention to detail
• Time management and multitasking skills are essential, especially the ability to juggle multiple projects and meet tight deadlines
• Extremely well organized and able to work independently, as well as with staff and clients at all levels
• Ability to quickly learn Bonhams’ proprietary database system (A3) is essential
• Proactive self-starter with ability to troubleshoot and solve problematic situations and willingness to ask for clarifications when needed
• Strong verbal and written communication skills, including excellent phone manner and proven client service skills especially when under pressure
• Strong IT processing skills, e.g. MS Suite and database knowledge
• A collaborative approach and a willingness to support Departments and teams outside of your core responsibilities

Additional Desired Qualities

• An interest in and understanding of fine art, furniture & decorative arts and related terminology is helpful
• Detailed – consistency and an eye for copy editing is key
• Initiative – demonstrate the abilities to proactively engage with clients and staff at all levels
• Resourcefulness – able to quickly understand the basic elements of a given problem and how to resolve it
• Prioritize – quickly learn what projects are (or should be) more significant to the core business