Appraisal Coordinator

Position Summary

The Appraisal Coordinator - eStreet is responsible for supporting the day-to-day operations of the Corporate Appraisal Department. This role oversees ordered and completed appraisals across Direct-to-Consumer, Retail, and TPO channels while ensuring all compliance requirements are met. The Appraisal Coordinator - eStreet collaborates closely with Underwriting, Processing, and Production teams to maintain workflow efficiency, monitor appraisal progress, and manage conditions. This position is authorized to communicate directly with appraisers to facilitate timely completion and resolve issues as needed.

Responsibilities

• Manage and prioritize a designated region of appraisal orders
• Monitor and maintain workflow efficiency within the Loan Origination System (LOS)
• Track appraisal assignments from order date through final completion
• Ensure timely follow-up and status updates throughout the appraisal lifecycle
• Create and maintain reports to monitor appraisal pipelines and performance metrics
• Identify delays, workflow bottlenecks, or compliance concerns and escalate, as necessary
• Maintain accurate documentation and system updates
• Assist clients with appraisal ordering processes and management of appraisal-related conditions
• Communicate directly with appraisers to coordinate assignments and resolve issues
• Collaborate with Underwriting, Processing, and Production departments to ensure operational alignment

Qualifications

• High school diploma or equivalent required
• 1+ year of related experience preferred
• Mortgage industry experience preferred
• Experience working in a fast-paced, production-driven environment preferred

Skills

• Strong organizational skills with attention to detail
• Ability to work efficiently and accurately under deadlines
• Strong communication and interpersonal skills
• Ability to prioritize tasks and manage multiple assignments
• Sound judgment and careful decision-making skills
• Team-oriented mindset
• Basic computer proficiency and ability to navigate workflow systems

Work Environment

• Working on-site at assigned office location
• Regular and punctual attendance adhering to schedule established by leadership
• Sedentary work in a stationary position at a cubicle for prolonged periods of time
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures
• Light lifting and carrying (up to 20–25 lbs.)

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Additional Information: All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.