Appraisal Coordinator (Customer service)- Remote Position (Part Time)

Responsibilities

• Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns
• Provide a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have
• Keep work order statuses up to date in the system
• Prioritize work, meet deadlines and achieve productivity goals
• Keep management posted on any unusual situations, instructions, etc.

Requirements

• Excellent communication and customer service skills
• Tech proficiency
• The drive to exceed client expectations
• High emotional intelligence through good listening and problem-solving skills
• Organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
• Solve problems/technical difficulties with a variety of variables
• Effectively respond to questions from managers, underwriters, agents, and policyholders
• Strong analytical skills and resourcefulness
• Excellent written and oral communications
• Manage multiple projects at once and handle time sensitive urgencies

Qualifications

Knowledge of residential and commercial insurance processes and procedures.

Experience with customer service and communication.

Ability to work independently and manage multiple tasks.

Basic computer skills, including familiarity with Microsoft Office applications.

Experience with mobile devices and apps.

Skills

• Excellent communication and customer service skills
• Tech proficiency
• Problem-solving skills
• Time management and organization
• Technical troubleshooting
• Customer relationship management

Benefits

Competitive pay and benefits, including paid sick leave

Superb training program

Flexible Work Hours

Career advancement opportunities

Tuition Reimbursement Program

Excellent culture and team

Pay

Total compensation for this position is targeted at $14-$15 per hour. Base salary is $13 per hour. The target total compensation consists of a base hourly wage plus performance-based incentive pay. Incentive Pay is driven by productivity, turn-around time and quality, and is not sales-based.

Schedule

This is a remote position based out of your home office, requiring no travel.

Location

The Location This is a remote position based out of your home office, requiring no travel.

EEO/Minorities/Females/Vets/Disabilities

EEO/Minorities/Females/Vets/Disabilities

Application & Interview Impersonation Warning

To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits

Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).