Appointment Scheduler

Schedule

• Serve as primary point of contact for all inbound calls to South Shore Medical Center’s Centralized Contact Center.
• Perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information, processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; and additional functions as directed.

Essential Functions

• Schedule patient appointments following provider template for assigned department(s).
• Recite all appointment information back to patient including: appoint duration, date, time provider and location.
• Maintain consistent compliance with quality standards.
• Work collaboratively with administrative and clinical staff of assigned department(s).
• Maintain comprehensive knowledge-base of scheduling rules for assigned department(s).
• Register new patients; verify personal and insurance information; update as required.
• Assist with rescheduling patient appointments at the direction of the department manager.

Responsibilities

• Answer calls in a timely, courteous and helpful manner; end calls with standard closing question.
• (May I help you with anything else?)
• May be required to learn and perform all operator functions to provide support as needed or assigned.
• Affords assistance with the training of new employees upon request.

Requirements

• Minimum Education: High school diploma or equivalent.
• Minimum Work Experience: 1 Year medical office experience.
• Preferred Additional Knowledge and Abilities: Excellent verbal and written communication skills, excellent computer skills with knowledge of various software applications, knowledge of various insurance requirements, excellent interpersonal skills, ability to meet demanding deadlines and balance multiple tasks, detail oriented with excellent organizational and prioritization skills, must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required.

Compensation

Pay Range: $18.20 - $26.00

Shift

Day (United States of America)

Status

Part time

Budgeted Hours

20