Applications Analyst III- Epic Beaker CP/AP Support Analyst
Location: Commerce Place • Full-time, non-union position
About the role
The Information Technology Department at Cambridge Health Alliance empowers high-quality, equitable, and patient-centered care through innovative and secure health IT solutions. Grounded in CHA’s mission and strategic plan, IT supports clinical, operational, and academic excellence by providing reliable infrastructure, safeguarding health information, and enabling data-driven decision-making. With a future-focused approach, the team works to enhance access, advance health equity, and drive innovation across the system.
The Epic Beaker CP/AP Support Analyst provides operational, technical, and workflow support for Epic Beaker and related laboratory information systems across inpatient and outpatient environments. This role ensures reliable laboratory operations through system monitoring, issue resolution, interface support, testing, upgrades, data validation, and workflow optimization.
Responsibilities
- Monitor and support daily LIS operations and related interfaces.
- Troubleshoot Epic integrations, interface errors, result transmission issues, and data discrepancies.
- Configure, test, and maintain system mappings.
- Validate laboratory orders, results, and specimen tracking across systems.
- Support upgrades, patches, enhancements, and testing activities.
- Partner with laboratory staff, clinicians, IT teams, vendors, and operational leaders to resolve issues and improve workflows.
- Document system configurations, workflows, and issue resolutions.
- Participate in on-call support and incident response as needed.
- Maintain compliance with healthcare, privacy, security, and regulatory requirements.
Requirements
- Current Epic Beaker CP/AP certification
- Hands-on experience supporting Beaker in a hospital laboratory setting
- Strong knowledge of Anatomic Pathology, Clinical Pathology, LIS functionality, laboratory interfaces, orders, results, specimen tracking, system mappings, and cross-application workflows
- Experience with HL7, interface engines, and Epic integrations (strongly preferred)
Qualifications
- Hospital-based Epic Beaker support experience
- Knowledge of HL7 messaging, interfaces, and Epic integration
- Strong understanding of clinical laboratory workflows and terminology
- Excellent troubleshooting, analytical, communication, and collaboration skills
Schedule
- Monday–Friday, 8:30 AM–5:00 PM (8-hour shifts, 40 hours per week)
- No weekend or holiday requirements
- On-call support required