Application Systems Specialist-Associate

Job Essentials

Documents and recommends workflow changes and technical/functional designs needed to support the business requirements for common problems.

Solves common issues, incidents, and problems according to agreed upon service levels and according to IS Standards.

Collaboratively works with peers, internal and external stakeholders, and vendors.

Configures, installs, implements, monitors and maintains systems with minimal complexity (applications, workflows, processes, etc.).

Follows documentation standards.

Acquires and maintains a moderate/high-level understanding of the technical and functional architecture of assigned systems and integration.

Understands the security and compliance requirements and complies with all policies and procedures of assigned systems.

Participates in the creation and management of project plans.

Consistently meets agreed upon deadlines or escalates issues, concerns and barriers to key project leaders.

Assists in the prioritization of tasks / assignments.

Tests applications, systems and configurations for projects with minimal complexity and according to IS standards.

Participates and collaborates with key stakeholders in the training of peers, end-users, and other IS team members.

Develops and implements communication plans to all stakeholder groups.

Consistently delivers an extraordinary customer experience when interacting with peers, end-users, and others.

Minimum Qualifications

• Bachelor's degree in an information technology, clinical, or healthcare (clinical or business) related field, or four years of equivalent information systems, clinical, or clinical information system experience.
• Education is verified.

Preferred Qualifications

• Three years previous experience providing analysis, design, configuration, implementation (technical and functional) and support of business/financial or clinical information systems.
• Demonstrated strong written and oral communication skills in English in a technical or healthcare environment.
• Demonstrated interpersonal skills.
• Ability to present ideas in user-friendly language.
• Self motivated and directed.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Demonstrated strong customer service orientation.
• Experience in a healthcare environment.
• Interact with others requiring the employee to communicate information.
• Operate computers and other IT equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.